Content Design/User Assistance Development

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We are looking for an experienced 4-7 years and detail-oriented Content Designer who will craft user-centric help documentation, in-product contextual onboarding and continued learning experiences for the SAP Integration Suite.

Key Responsibilities:

• Design concise and understandable content for user flows, UI labels and texts, error messages, and contextual help directly within the product interface.
• Create, organize, and maintain user guides, FAQs, and tutorials that simplify complex concepts and enhance user understanding.
• Develop step-by-step walkthroughs and multimedia resources using platforms like WalkMe.
• Adopt a data driven content design mindset by seeking and utilizing user data from multiple data channels such as Telemetry, UA Surveys, User Testing & Research and Customer Engagement activities to enable you to take decisions based on insights and facts.
• Partner with cross-functional teams to ensure content is seamlessly integrated into product workflows.
• Regularly audit and improve existing documentation and in-product help to ensure clarity, relevance, accessibility and adherence to standards.
• Explore and implement new approaches, including AI-driven solutions, WalkMe to enhance user assistance content.

What you bring

• Proven experience in creating help documentation, in-product content and tutorials.
• Strong ability to simplify complex technical concepts into accessible and user-friendly content.
• Experience with tools such as DITA, WalkMe, Figma for creating and managing content is an added advantage.
• Excellent written and verbal communication skills in English.
• Familiarity with user-centered design methodologies and accessibility standards.
• Degree in English, Technical Writing, Communications, Design, Engineering, or a related technical field.
• Ability to grasp technical concepts and create easy-to-use documentation and flows.
• Passion for innovation, high attention to detail, and a commitment to delivering high-quality content

Meet your Team

The BTPX ADAI Integration Suite design team consists of UX Designers and UA Developers who are deeply passionate about crafting exceptional user experiences for our Integration Suite users through user oriented interaction design and content design.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.