User Research Manager

2 days ago

Bengaluru, Karnataka, India Cleartrip Full time ₹ 15,00,000 - ₹ 25,00,000 per year

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

  • Strategy and planning:
    Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
  • Team leadership:
    Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
  • Research oversight:
    Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
  • Stakeholder collaboration:
    Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
  • Advocacy and evangelism:
    Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
  • Process and operations:
    Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
  • Insight synthesis:
    Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

  • Expert knowledge of research methods:
    Deep expertise in qualitative methods (e.g., interviews, usability tests) and quantitative methods (e.g., surveys, A/B testing).
  • Data analysis:
    The ability to analyze behavioral data and statistical metrics to complement qualitative findings.
  • Research tools:
    Proficiency with a wide range of user research and analytics tools, such as UserTesting, Dovetail, Figma, and Google Analytics.
  • Design thinking:
    A strong understanding of the user-centered design process, from empathy and ideation to prototyping and testing.

Management and soft skills

  • Leadership:
    Proven ability to manage, mentor, and inspire a team of researchers.
  • Communication:
    Excellent verbal and written communication skills for presenting complex findings to diverse audiences.
  • Strategic thinking:
    The capacity to connect user research to broader business and product strategies.
  • Collaboration:
    Strong interpersonal skills for building and maintaining relationships with cross-functional teams.
  • Problem-solving:
    Ability to identify and resolve complex design and research issues.

Education and experience

  • Education:
    A bachelor's or master's degree in a field such as Human-Computer Interaction (HCI), Psychology, Anthropology, or Design is preferred.
  • Experience:
    At least 8+ years of experience in UX research, including 3+ years of direct people management experience in a fast-paced environment.
  • Portfolio:
    A portfolio demonstrating previous high-impact research projects and leadership.

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