IT Service Delivery Manager

2 months ago


Bengaluru, India ProPMO Services Private Limited Full time

Job Description : IT Service Delivery Manager (IT Infrastructure)

Location : Bangalore

Exp : 7-9 years

NP: Immediate joiner

Role Overview :

The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.

Key Responsibilities :

- Service Management :

- Oversee the delivery of IT services to ensure they meet business requirements and service level agreements (SLAs)1.


- Develop and implement service delivery standards and processes1.


- Monitor and report on the performance of IT services, addressing any deviations from service Relationship Management :


- Maintain strong relationships with clients to understand their needs and ensure these are met1.


- Handle customer complaints and issues related to IT services1.


- Ensure customer satisfaction through effective communication and service delivery1.


Incident and Problem Management :


- Manage and resolve critical incidents and service requests2.


- Act as the first escalation point for support calls and service requests2.


- Coordinate with other IT teams to ensure seamless service delivery2.


Vendor and Contract Management :


- Manage relationships with vendors and suppliers, negotiating contracts for IT services1.


- Ensure all IT services comply with relevant laws, regulations, and company Improvement :


- Identify opportunities for improvement in the delivery of IT services and implement changes as needed1.


- Stay updated with the latest IT trends and technologies to enhance service delivery1.


Team Leadership :


- Lead and manage a team of IT professionals to ensure effective service delivery2.


- Provide guidance and support to team members, fostering a collaborative work :


- Proven experience in IT service delivery or a similar role.


- Strong understanding of IT infrastructure and service management principles.


- Excellent project management and leadership skills.


- Ability to manage multiple priorities and work under pressure.


- Strong communication and customer service skills.

(ref:hirist.tech)

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