Presales System Engineer

3 weeks ago

Gurugram, India Fortinet Full time

Objective:

Fortinet is looking for a Senior Systems Engineer to work closely with a sales representative in North India to handle large PSU & key Government customers. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Key Skills:

  • 10+ year's experience in technical/pre-sales support as a sales or systems engineer
  • Stupendous presentation skills
  • 5 - 7 years experience in Network & Security
  • Strong understanding of SDWAN, SDN, Cloud Security, Virtualization, NFV etc
  • Preferably working in OEM


Responsibilities:

  • Pre-sales - assist in qualifying sales leads from a technical standpoint.
  • Ability to respond to RFP compliances and able to work on cross references and handling pre-bid meetings.
  • Sales calls - be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.
  • Conversant with networking applications and solutions.
  • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support escalation team and engineering to answer, elevate and resolve customer's technical issues.
  • Understand and follow escalation process
  • Provide channel partners sustainable training on Fortinet solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell Fortinet solutions
  • Provide complex design and systems engineering configurations
  • Maintain a high level of technical knowledge of Cyber security solutions and the relevant industry
  • Utilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the Fortinet value proposition to customers and partners
  • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
  • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Lead strategic (organizational) opportunities and proactively provide consultative support
  • Create customer documentation for POC
  • Work effectively with SME, Sales and Technical Support Team


  • Education: Bachelors Degree or equivalent experience.

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