Presales Lead – EMS

4 weeks ago

Gurugram, India Hitachi Careers Full time

Description

Job Title: Presales Lead – EMS & APM practices - Hitachi Systems

Grade: Presales Lead
Location: Gurugram
Company: Hitachi Systems India Private Limited
Salary Range: As per the industry


Company Overview:

Hitachi Systems is committed to promoting sustainability management and supporting social innovation initiatives within the Hitachi Group in order to achieve the goal of contributing to the realization of a truly affluent society, as stated in the Corporate Philosophy. Through our ability to solve real-world problems in various industries, we have built up a vast service infrastructure and well-trained human resources that have a solid understanding of our customers’ business requirements. This can be utilized to provide a range of digitalization services and comprehensive support for our customers’ digital transformations by offering Hitachi’s Lumada that utilizes advanced digital technology as well as unique services in collaboration with our partners. In addition to solving social issues, we pledge to continue our efforts to improve social value, environmental value, and economic value. We aim to help boost peoples’ overall quality of life and provide even higher value to our customers.


Job Roles & Responsibilities:

  • Knowledge and experience in pre-sales of leading APM tools such as Dynatrace, AppDynamics, Newrelic, Data Dog etc.

  • Expertise in various licensing and deployment models of leading ITSM, EMS/NMS and APM tools.

  • Highly skillful in bid management process such as RFP/RFQ/EOI summarization, scope of work, pre-bid queries, BoM/BoQ, bid responses etc.

  • Should be able to understand technical and financial impacts, delivery schedules and payment clauses in RFP/RFQ.

  • Should be able to prepare comparative analysis devise bid winning strategy.

  • Strong documentation skill in creating Technical Solution document covering SRS, High Level and Low-Level Design, User Acceptance, Build and Integration and Assumptions and implementation plan

  • Should have understanding of OEM membership and knowledge of various partner portals.

  • Must have good knowledge of Microfocus/OpenText ITOM tools and practices.

  • Must have good understanding of various modules and their inter-dependencies and integrations such as AM, SM, SiteScope, SMAX, UCM, OO, OMI, OBR, OBM, BVD, NOM/NNMi.

  • Must have good understanding of Helpdesk, ITSM and ITIL standards, compliance, and practices.

  • Exposure to multiple OEM products and solutions such as HP, MicroFocus/OpenText, BMC, CA, ServiceNow, ManageEngine, Splunk, Dynatrace, Solarwinds, Dynarace, AppDynamics etc.

  • Should have knowledge of SLA, high-availability and application performance management.

  • Prior hands-on experience in implementation of these tools is preferred.

Experience:

  • At least 5 years of experience in pre-sales activities such as solution design, capacity planning, sizing, licensing and compliance for Microfocus/OpenText and other leading EMS/NMS products, solutions and services.

Personal Attributes:

  • Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges and goals, and helping them envision the benefits that can be realized.

  • Knowledge and experience in patch management tools.

Non Technical:

  • Ability to think strategically, balancing long and short-term priorities

  • Ability to efficiently prioritize and organize competing work demands with little oversight

  • Excellent Email Etiquettes

  • Excellent written and verbal communication skills

  • Excellent analytical and problem-solving skills

  • Excellent documentation and presentation skills

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