Enterprise Account Manager

6 days ago

Mumbai, Maharashtra, India Soch Street Full time

Enterprise Account Manager

About the Role:

- As an Enterprise Account Manager of a B2B SaaS, Series C+ company, you will be the primary contact for top 10 banks and insurers, ensuring large-scale, 3-6 months long implementation projects deliver measurable impact. Your core focus will be post-deployment engagement, working closely with teams to drive renewals, retention, adoption, and strategic growth.

- This role requires a mix of hands-on execution and strategic consulting you will directly drive change requests too.

- You will collaborate with Project Teams, Support Teams, and Pre-Sales but ultimately own customer happiness and business outcomes.

Key Responsibilities:

Own the Customer Relationship & Drive Business Outcomes

- Be the primary contact for BFSI enterprise customers, ensuring software implementations deliver value and drive long-term growth.

- Drive adoption, retention, and impact-focused engagement through structured CSM cadences, QBRs, and analytics driven insights.

- Partner with Project Managers, Business Analysts, and Project Engineers, Customer support teams to ensure smooth execution and alignment with business goals.

Post-Deployment 100% CSM Engagement

- Post-deployment, you will be fully active in ensuring product adoption, continuous optimization, and strategic iteration.

- Own the change management processboth hands-on change execution and strategic, long-term transformation planning.

- Work on direct change requests while also shaping governance playbooks, scope definitions, and functional roadmaps.

Strategic & Functional Execution:

- Write and refine Business Requirements Documents (BRDs), ensuring scope and objectives are clearly defined.

- Lead project teams to align project scope, execution objectives, and success criteria.

- Be deeply detail-orientedensuring every implementation, change request etc., aligns with business priorities and customer goals.

KPI Ownership & Data-Driven Success:

Key Metrics:

- Net Dollar Retention (NDR) ensuring customers expand and renew.

- Adoption Rates tracking engagement and usage effectiveness.

- Customer Satisfaction (CSAT) measuring customer experience and value realization.

- Impact-Driven Metrics ensuring transformation projects deliver tangible business value.

Analytics & Governance:

- Drive structured cadences (weekly/monthly touchpoints, QBRs) to assess success and areas for improvement. Write analytics reports on adoption trends, product impact, and customer sentiment.

Required Qualifications & Skills:

- 6-12 years of experience in enterprise-scale implementation projects or account management or in management consulting firms.

- Strong preference for candidates who have handled BFSI clients previously and have experience in handling large-scale integrations with banks, insurers, and payment ecosystems (not mandatory).

- Ability to write structured business documentation (BRDs, change requests, etc.) with sharp attention to detail.

- Experience working with cross-functional teams (Project Managers, engineers, analysts) to ensure successful execution.

- Strong stakeholder management and consultative skills, ensuring long-term customer engagement.

- Familiarity with agile methodologies (2-week sprints), CSM collaboration, and AI tools for change management.

- Certifications (PMP, PRINCE2, CSM, Six Sigma) are a plus.

(ref:iimjobs.com)

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