Customer Success Manager
4 days ago
Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From HomeLocation: Remote (India)Experience: 3–10 years in luxury hospitalityType: Full-timeAbout This Role (PLEASE READ BEFORE APPLYING)This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career.If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House, or similar high-touch environments — this will feel like a natural next step.If you come from BPO, back-office ops, generic coordination, or low-touch customer service, please do not apply.This role requires instincts that only premium hospitality develops.About Beacon HouseBeacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm.We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities.This is not an edtech ops role — this is premium client experience at the highest standard.Why Hospitality Professionals Excel HereIf you have spent years:- handling VIP guests - anticipating needs before they are expressed - crafting warm, thoughtful communication - managing escalations with grace - coordinating across teams - operating with polish, patience, and presence…then you already have 80% of what this role needs.We’ll teach you the education domain — the instincts must come from you.What You’ll Get (Your Lifestyle Changes)- 100% Work From Home - Predictable hours (no night shifts, no split shifts) - No standing 8–10 hours - No rosters, no festival duty - Work with a specific set of families long-term (not transient guests) - High-respect, thoughtful, mission-driven families - A calm, founder-led culture that values warmth + excellenceYour Responsibilities1. Own the Relationship with Families- Be the primary point of contact for parents & students - Build trust, warmth, and long-term rapport - Ensure every family feels supported, remembered, and cared for2. Deliver a Premium, Proactive Experience- Send structured WhatsApp updates - Anticipate concerns before they arise - Pre-emptively communicate next steps - Handle escalations with emotional intelligence3. Manage the Student Journey- Track deadlines - Coordinate with Graduate Coaches and Former Admissions Officers - Prepare weekly updates & action plans4. Maintain Zero-Friction Operations- Scheduling - Meeting notes - Internal tracking (Google Sheets / Notion) - Keeping parents, students, GC, and FAO alignedWho Should ApplyYou have:- 3–10 years in luxury hospitality (Front Office, Guest Relations, Duty Manager, FOM, CRM, Wellness Hospitality, Concierge) - Exceptional spoken & written English - A warm, calm, polished service style - Ability to manage multiple VIP clients without chaos - High emotional intelligence - A proactive, anticipatory mindset - Desire to shift from hotel shifts → stable WFH careerBonus if you’ve worked in:Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.Who Should NOT ApplyTo keep the quality bar high, please do not apply if you have experience ONLY in:- BPO / call centers - Back-office operations - Basic coordination roles - Sales / tele-sales - Edtech support - Generic admin/EA roles - This role requires high-end service instincts, not process-driven ops.
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Customer Success Manager
7 days ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Manager
4 weeks ago
New Delhi, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
New Delhi, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
4 days ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English...
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Customer Success Manager
3 weeks ago
New Delhi, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key Responsibilities- Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
4 weeks ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
4 weeks ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi.Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ yearsAbout Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
3 weeks ago
New Delhi, India Fundamento Full timeBacked by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...
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Customer Success Manager
2 weeks ago
New Delhi, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
