Intertec Systems
1 day ago
Description :Skills :- Genesys Cloud- Voice Over IP (VoIP)- Call Routing- Contact Center Solutions- SIP- IVRJob Title : Genesys SME (Subject Matter Expert)LOCATION : Indore, IndiaJob Purpose :The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions.This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms, integration knowledge, and the ability to lead L2/L3 support and delivery operations.The SME acts as a technical authority and escalation point for complex incidents and solution design queries.Qualification :- Bachelors degree in IT, Computer Science, Electronics, or related discipline.- ITIL Foundation or equivalent process certification desirable.Certifications :Genesys Certifications (GCXD, GCSS, or equivalent) are highly preferred.Responsibilities (includes All Tasks) :- Provide expert-level technical support for Genesys-based contact center environments (on-prem or cloud).- Handle incident management, problem analysis, and root cause resolution for Genesys voice, routing, and IVR systems.- Design, configure, and implement Genesys routing strategies, call flows, and integrations.- Lead and mentor L1/L2 teams in day-to-day operations and troubleshooting.- Coordinate with application, network, and telephony teams for cross-functional issue resolution.- Perform system health checks, capacity monitoring, and performance tuning.- Support upgrades, patching, and migration activities for Genesys environments.- Work with business stakeholders to understand requirements and implement custom routing logic or workflows.- Document solutions, SOPs, and maintain configuration repositories.- Collaborate with OEM/vendor (Genesys) for critical escalations and product support.Technical Skills /Competencies :MANDATORY :1. Strong hands-on experience with one or more of the following :- Genesys Cloud CX (PureCloud)- Genesys Engage / PureEngage- Genesys PureConnect2. Proficiency in :- Routing (Composer, ORS, GVP, SIP Server, URS, CCPulse)- IVR and CTI integration- SIP, VoIP, and telephony protocols- Integration with CRM systems (Salesforce, ServiceNow, etc.- Scripting and automation knowledge (Java, Python, or Genesys-specific tools) preferred.3. Experience with cloud deployments (AWS, Azure) and API integrations is an advantage.4. Working knowledge of ITIL processes and change management.OPTIONAL :- Incident and problem resolution time (SLA adherence)- Platform uptime and performance stability- Successful implementation of configuration changes and enhancements- Knowledge sharing and documentation completenessSoft Skills :- Strong analytical and troubleshooting skills- Excellent communication and stakeholder management- Ability to lead technical discussions and mentor junior engineers- Flexible to work in 24x7 support environment or rotational shifts if required (ref:hirist.tech)
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Network Security Analyst
1 week ago
Indore, Madhya Pradesh, India Intertec Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionEstablished in 1991, Intertec Systems is a leading IT services provider, offering solutions across Government, Healthcare, Utilities, Financial Services, Insurance, and Enterprises in the Middle East and India. Headquartered in the UAE, the company operates from offices in 5 countries, delivering digital transformation, business...
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Intertec Systems
1 day ago
Indore, India Intertec Systems Full timeDescription :Skills :- Solarwinds- HPE opsRamp- Ivanti- SNMP- Netflow- Windows Management Instrumentation (WMI)- Network Engineering- Patch ManagementJob Title : Technical Support EngineerExperience : 3-5 yearsResponsibilities :- Good understanding and experience of monitoring tool (such as HPE OpsRamp, SolarWinds, Manage Engine).- Good understanding and...
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Human Resources Assistant
2 weeks ago
Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCompany OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems headquartered in Dubai, is a leading IT services company servicing Retail, Banking, Insurance, and Healthcare sectors in the Middle East and India. Headquartered in Bangalore, Intertec specializes in digitalization, IT services, Hybrid IT, IoT, and Cybersecurity. Established in 1991, it has...
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Intertec Systems
1 day ago
Indore, India Intertec Systems Full timeDescription :Skills : SQL, Solarwinds, Patch Management, Powershell, Database Administration, Backup and Recovery, Disaster Recovery.Job Title : Database Administrator L2 (Indore, India).Job Purpose :The Database Administrator (L2) supports day-to-day operations and maintenance of Microsoft SQL Server environments across hybrid infrastructures.This role...
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Intertec Systems
3 weeks ago
Indore, India Intertec Systems Full timeSkills :Network Security, F5 LTM, Cisco Networking, Palo Alto, Firewall Management, VPN Administration, SSL/TLS, Intrusion Title :Network & Security Analyst L2 (Indore, India)Job Purpose :We are looking for a highly skilled Network & Security Analyst L2 with extensive hands-on experience in implementing, configuring, integrating, and supporting network and...
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Sr. AI
2 weeks ago
indore, India Intertec Softwares Pvt Ltd Full timeJob OverviewWe are looking for an execution-focused and visionary AI Practice & Innovation Lead to join our leadership team in Dubai. This full-time, hybrid role is ideal for a senior AI professional who thrives on building cutting-edge solutions and leading enterprise-scale AI transformation. The selected candidate will spearhead Intertecs AI Center of...
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Intertec Systems
1 day ago
Indore, India Intertec Systems Full timeDescription :- Skills : Incident Management, AS400 Administration, ITIL, Infrastructure Monitoring, Network Operations Center (NOC), Dynatrace, Manage Engine, Solarwinds.Job Title : Technical Support Engineer NOC.Job Purpose :- Monitor Infra/App alerts in ME Monitoring tools.- Monitor Mail alerts.- Log incidents and run bridge calls.- Run EOD jobs for the...
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Intertec Systems
3 weeks ago
Indore, India Intertec Systems Full timeJob Title : Senior Technical Support Engineer - Network Voice : Bachelors degree in computer science, Telecommunications, or related : 6 to 8 :- CCNA Voice/CCNP Collaboration- Microsoft Teams Voice Certification- Avaya, Genesys, or other VoIP certifications- ITIL :- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX,...
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Human Resources Assistant
2 weeks ago
indore, India Intertec Softwares Pvt Ltd Full timeCompany OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems headquartered in Dubai, is a leading IT services company servicing Retail, Banking, Insurance, and Healthcare sectors in the Middle East and India. Headquartered in Bangalore, Intertec specializes in digitalization, IT services, Hybrid IT, IoT, and Cybersecurity. Established in 1991, it has...
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Sr. AI
14 hours ago
Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob OverviewWe are looking for an execution-focused and visionary AI Practice & Innovation Lead to join our leadership team in Dubai. This full-time, hybrid role is ideal for a senior AI professional who thrives on building cutting-edge solutions and leading enterprise-scale AI transformation. The selected candidate will spearhead Intertecs AI Center of...
