Network Support Engineer

3 weeks ago

Indore India Intertec Systems Full time

Job Description Skills: Solarwinds, HPE opsRamp, ivanti, SNMP, Netflow, Windows Management Instrumentation (WMI), Network Engineering, Patch Management, Job Title : Technical Support Engineer Experience : 3-5 years Responsibilities - Good understanding and experience of monitoring tool (such as HPE OpsRamp, SolarWinds, Manage Engine) - Good understanding and experience on ITSM tool (such as Ivanti, Manage Engine, BMC, Service Now) - Provide timely response to all Incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams - Understanding and report preparation based on the customer requirement. - Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact - Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages - Monitoring Windows server backup and inform in case of any failures. - OS and Patch Management knowledge & understanding - Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications - Document all actions in accordance with standard company policies and procedures - Notify customer and third-party service providers of issues, outages and remediation status - Work with internal and external technical and service teams to create and/or update knowledge base articles - Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) - Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Mandatory - Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) - Knowledge of monitoring VMWare clusters in high-availability environments - Broad experience using a variety of monitoring and ticket management tools - Experience providing remote support using virtual desktop tools - A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. - Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. - Knowledge of Microsoft server OS and Network Devices

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