Network Support Engineer
9 hours ago
Job Title :Technical Support Engineer - NOC
Job Purpose :·
- Monitor Infra/App alerts in ME Monitoring tools
- Monitor Mail alerts
- Log incidents and run bridge calls
- Run EOD jobs for the Bank
Qualification : Any degree
Certification: ITIL Foundation, AZ-900, MCSE, CCNA
Experience: Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of Bank
Responsibilities:
Ø Hands on experience in Monitoring tools – Manage Engine – APM & OPM is mandatory
Ø Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.
Ø Hands-on experience in banking environment
Ø Hands on experience in EOD and SOD (Finacle Preferred)
Ø Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage
Ø Should have good fluency in English – read/write and good verbal communication
Ø Perform Incident Analysis for recurring Incidents
Ø Backup Monitoring
Ø Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
Ø Document all actions in accordance with standard company policies and procedures
Ø Notify customer and third-party service providers of issues, outages and remediation status
Ø Work with internal and external technical and service teams to create and/or update knowledge base articles
Ø Should have experience MIS reports
Ø Should have previous experience working and interacting with Senior leadership team members
Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
Mandatory:
Ø ITIL Foundation certified
Ø Hands-on in Incident & Problem Management
Ø Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools
Ø A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
Ø Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
Ø Knowledge of Microsoft server OS and Network Devices
Running EOD Batch jobs for Bank
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