IT Service Desk Engineer

3 days ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 4,50,000 - ₹ 9,00,000 per year

CERTIFICATIONS:

ITIL Foundation, MCSE, CCNA, CompTIA A+,  CompTIA N+, Azure or any Cloud/Technology related certificates

EXPERIENCE:

3 - 5 years

RESPONSIBILITIES (INCLUDES ALL TASKS):

      Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system

      Logging, Handling and Resolving the tickets in ticketing system.

      Handle L1 tickets, troubleshoot and diagnose IT problems, identify root causes, and implement solutions with low MTTR

      Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.

      Installing and configuring computer hardware, software, systems, networks, printers and scanners for end users

      User access management

      Analyze, diagnose and troubleshoot issues and malfunctions with hardware and software.

      Excellent problem-solving and analytical skills

      The ability to break down technological processes and deliver clear, step-by-step instructions to users.

      Provide professional support to VIP users.

      Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

      Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency

      Work with the team to provide high quality IT services to the users.

      Manage tickets as ITIL process efficiently as per defined SLA

      Routing tickets in ITSM tool for efficient ticket management and timely resolution

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

      Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

      Basic networking experience

      Comprehensive experience in OS systems.

      Proven experience in ticketing systems BMC Remedy and Manage Engine ITSM preferred

      ITIL V3 Foundation certified

SOFT SKILLS:

MANDATORY

     Excellent communication skills, both written and verbal

     Time Management

     Attention to details

     Patience

     Work under pressure

     Multitask Management

     Analytical & Problem-solving skills

     Teamwork

     Flexible to work in Shifts and On-call

  • Service Desk Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...

  • Service Desk Analyst

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelors degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...

  • Front Desk Receptionist

    2 weeks ago

    Indore, Madhya Pradesh, India Hotel Hr Greens Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Responsibilities:* Greet guests, manage front desk operations & handle telecalls* Maintain guest relationships through exceptional service* Manage front office tasks with efficiency

  • Service Delivery Officer

    2 weeks ago

    Indore, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Service Delivery Officer-BRANCH BANKING-Branch Banking OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates ...

  • Front Desk Receptionist

    1 week ago

    Indore, Madhya Pradesh, India Micromitti Real Estate Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Apollo Premier, 601, Vijayanagar, Indore (Headquarters)Designation: Front Desk ExecutiveDepartment: Administration & HRReporting To: Admin Head / HR ManagerWorking Days: 6 Days (Monday to Saturday)Timings: 10:00 AM 7:00 PMSalary: Best in the Market (commensurate with experience and skills)Probation: 6 Months (confirmation subject to...

  • IT Support Specialist

    2 weeks ago

    Indore, Madhya Pradesh, India IT Company Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an IT Support Specialist located in Indore. The IT Support Specialist will be responsible for providing technical support, troubleshooting issues, and offering help desk support for desktop computers and various IT systems. Daily tasks include diagnosing...

  • Service Engineer

    4 days ago

    Indore, Madhya Pradesh, India ACE DESIGNERS LTD Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionMicromatic Machine Tools (MMT) is the customer-facing front of the AceMicromatic Group. The company plays a crucial role in helping small to medium-sized enterprises (SMEs) and small-scale industries (SSIs) adopt CNC technology and achieve global quality levels. By providing affordable CNC technology and close support, Micromatic ensures...

  • Service Engineer

    6 days ago

    Indore, Madhya Pradesh, India Steam Point Boilers & Heaters Pvt. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Engineer responsible for installation, maintenance, and troubleshooting of equipment, ensuring optimal performance. Provides technical support, resolves issues, conducts inspections*Requirements in candidate- 2 wheeler with driving license.

  • Service Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India ABTECK AUTOMATION PVT LTD Full time ₹ 15,000 - ₹ 2,50,000 per year

    Company Name:- Abteck Automation Pvt. Ltd.Address:- 4/2 Rau-Pithampur Road, Sonway, Indore Madhya Pradesh – 453331About the CompanyWe are a fast-growing company in the Entrance Automation industry, specializing in the supply, installation, and servicing of advanced access solutions for industrial and commercial use. Our product range includes high-speed...

  • Service Delivery Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a seasoned  Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT...