Service Desk Engineer

1 week ago


Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title : Service Desk Engineer

Experience : 3 to 5 years

Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates

Responsibilities :

Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system

Logging, Handling and Resolving the tickets in ticketing system.

Handle L1 tickets, troubleshoot and diagnose IT problems, identify root causes, and implement solutions with low MTTR

Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.

Installing and configuring computer hardware, software, systems, networks, printers and scanners for end users

User access management

Analyze, diagnose and troubleshoot issues and malfunctions with hardware and software.

Excellent problem-solving and analytical skills

The ability to break down technological processes and deliver clear, step-by-step instructions to users.

Provide professional support to VIP users.

Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency

Work with the team to provide high quality IT services to the users.

Manage tickets as ITIL process efficiently as per defined SLA

Routing tickets in ITSM tool for efficient ticket management and timely resolution 

Mandatory :

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

Basic networking experience

Comprehensive experience in OS systems.

Proven experience in ticketing systems BMC Remedy and Manage Engine ITSM preferred

ITIL V3 Foundation certified



  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelors degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...


  • Indore, Madhya Pradesh, India Hotel Hr Greens Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Responsibilities:* Greet guests, manage front desk operations & handle telecalls* Maintain guest relationships through exceptional service* Manage front office tasks with efficiency

  • Front Desk Executive

    2 weeks ago


    Indore, Madhya Pradesh, India Elsess Digital System Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Front Desk ExecutiveCompany: OPPOLocation: IndoreAbout the RoleWe are looking for a Front Desk Executive to be the first point of contact for our Indore office. The ideal candidate should have strong communication skills, a professional appearance, and basic computer/system handling knowledge.Key Responsibilities:Welcome and greet visitors in a...


  • Indore, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Service Delivery Officer-BRANCH BANKING-Branch Banking OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates ...


  • Indore, Madhya Pradesh, India Micromitti Real Estate Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Apollo Premier, 601, Vijayanagar, Indore (Headquarters)Designation: Front Desk ExecutiveDepartment: Administration & HRReporting To: Admin Head / HR ManagerWorking Days: 6 Days (Monday to Saturday)Timings: 10:00 AM 7:00 PMSalary: Best in the Market (commensurate with experience and skills)Probation: 6 Months (confirmation subject to...

  • Quality Analyst

    2 weeks ago


    Indore, Madhya Pradesh, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob title: Quality Analyst (Support Or Service Desk)Job Location:Chennai & IndoreCandidate Specification & Job DescriptionCandidate should have 4+ years of experience as Quality AnalystMonitor and evaluate support interactions (calls, chats, emails) to ensure adherence to quality standards and SLOs.Identify trends, gaps, and areas of...

  • Service Engineer

    23 hours ago


    Indore, Madhya Pradesh, India ACE DESIGNERS LTD Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionMicromatic Machine Tools (MMT) is the customer-facing front of the AceMicromatic Group. The company plays a crucial role in helping small to medium-sized enterprises (SMEs) and small-scale industries (SSIs) adopt CNC technology and achieve global quality levels. By providing affordable CNC technology and close support, Micromatic ensures...

  • Service Engineer

    3 days ago


    Indore, Madhya Pradesh, India Steam Point Boilers & Heaters Pvt. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Engineer responsible for installation, maintenance, and troubleshooting of equipment, ensuring optimal performance. Provides technical support, resolves issues, conducts inspections*Requirements in candidate- 2 wheeler with driving license.

  • Service Engineer

    1 week ago


    Indore, Madhya Pradesh, India ABTECK AUTOMATION PVT LTD Full time ₹ 15,000 - ₹ 2,50,000 per year

    Company Name:- Abteck Automation Pvt. Ltd.Address:- 4/2 Rau-Pithampur Road, Sonway, Indore Madhya Pradesh – 453331About the CompanyWe are a fast-growing company in the Entrance Automation industry, specializing in the supply, installation, and servicing of advanced access solutions for industrial and commercial use. Our product range includes high-speed...


  • Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a seasoned  Service Delivery Manager to lead the delivery of managed IT services for enterprise clients from our Offshore Delivery Center in Indore. The role requires strong client engagement, operational leadership, and team management capabilities to ensure the delivery of high-quality, SLA-driven services across IT...