Customer Care Executive
3 weeks ago
Location: Ahmedabad, Nagpur & Rajkot
Industry: Premium Car Dealership
Salary: Up to 25,000 (Based on experience & skills)
Job Overview:We are looking for a proactive and customer-focused Customer Care Executive to join our Sales Department. The ideal candidate will have a minimum of 1 year of experience in the automobile sector and will be responsible for managing digital enquiries, coordinating with sales leads, and ensuring a superior customer experience.
Key Responsibilities:- Handle inbound and outbound customer interactions professionally.
- Manage and respond to digital enquiries via web, email, and social platforms.
- Follow up on sales leads and assist the sales team in customer coordination.
- Maintain accurate customer records and update CRM systems.
- Resolve customer queries and complaints with a customer-first attitude.
- Coordinate test drives, appointments, and showroom visits.
- Provide product knowledge and information about ongoing offers.
- Minimum 1 year of experience in a customer care role (preferably in the automobile sector ).
- Excellent verbal and written communication skills .
- Strong knowledge of digital enquiry handling and CRM systems .
- Good computer proficiency (MS Office, email, web tools).
- Positive attitude, strong interpersonal skills, and customer service orientation.
- Ability to multitask and work under pressure.
- Opportunity to work with a premium automobile brand.
- Performance-based incentives.
- Professional work environment and growth opportunities.
Interested candidates can share their CV at :
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