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Customer Care Executive

3 weeks ago

Navrangpura Ahmedabad Gujarat, India Trakky Full time

**Job description**

**Job Description: Customer Care Executive**

We at **Trakky.in** are excited to announce an opportunity for a **Customer Care Executive** to join our growing team. As a leading salon and spa listing platform, Trakky.in is redefining how customers discover and book beauty and wellness services. If you’re passionate about delivering exceptional customer service and want to grow with a fast-paced startup, we’d love to hear from you

**About Trakky.in**

**Trakky.in** connects customers to a wide range of salons and spas across multiple locations. Our platform offers an easy-to-use interface, enabling customers to find, book, and review their favorite beauty and wellness services. Join us as we revolutionize the beauty and wellness industry by delivering outstanding digital experiences.

**Role Overview**

As a **Customer Care Executive** at Trakky.in, you will be the first point of contact for our customers. Your role will involve addressing customer inquiries, resolving complaints, and providing information about our services. You will ensure every customer has a seamless and satisfying experience with our platform.

**What We Are Looking For**
- Individuals passionate about delivering top-notch customer service.
- Strong communication and interpersonal skills.
- Customer-centric mindset with the ability to handle inquiries professionally.
- Proactive problem-solving skills and attention to detail.
- Comfortable working in a fast-paced, dynamic environment.
- Open to working a 6-day workweek.

**Roles & Responsibilities**
- Assist customers with account setup, booking issues, and general troubleshooting.
- Provide detailed information about Trakky’s products and services.
- Address customer complaints and resolve issues effectively to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Collect feedback from customers to help improve our platform and services.

**Benefits**
- Competitive salary.
- Be part of a dynamic, innovative, and collaborative team.
- Exposure to the evolving beauty and wellness industry.
- Opportunities for career growth and personal development.

**Job Type**

**Full-time**

**Schedule**
- Day shift.
- Morning shift.
- Work Location: Work From Office (In-Person).

**Job Types**: Full-time, Permanent, Internship

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person