Customer Success Executive

4 weeks ago

New Delhi, India StarApps Studio Full time

Customer Success ExecutiveLocation: Pune (WFH) Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.About the Role As aCustomer Success Executive, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement.This is a chat process role.Key Responsibilities Engage with Clients: Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication. Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable. Master Products: Develop expertise in our products to offer confident and effective guidance. Drive Value: Identify opportunities to enhance customer experiences and boost sales. Solve Problems: Proactively resolve issues, building trust and satisfaction. Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.What We’re Looking For Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills. Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions. Quick Learner: A strong desire to learn about our products and the e-commerce landscape.Why Join Us Competitive Pay: Reflective of your contributions and impact. Supportive Leadership: Work with innovative leaders who encourage growth. Career Development: Opportunities for learning and professional advancement. Recognition: A culture that celebrates hard work and creativity. Inspiring Environment: Be part of a team driving innovation in e-commerce.Ready to Join Us? Email to hr@starapps.studio with the subject line “Customer Success Executive – Your Name”. We’re moving fast – apply now and let’s explore if we’re a match Current Location Notice Period Current/Last Drawn CTC Expected CTC Ok with Night Shift or Early Morning Day Shift?What to Expect in the Hiring Process Written Assignment: Showcase your skills and approach to customer success. Call with Founders: Gain insights into our vision and discuss how you can contribute. We’re excited to connect and explore the opportunity with you

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