Customer Success Managers

13 hours ago

New Delhi, India PASSIONMOJO PVT. LTD. Full time

Job Brief

Responsibilities will include onboarding new customers, supporting existing clients, helping to lead new product initiatives, and creating effective strategies for customer retention and satisfaction.


Key Responsibilities:

  • Collaborating with the sales team to ensure new customers are onboarded properly
  • Providing periodical training and demonstrations to new customers on how to use the product or service effectively
  • Conducting regular check-ins with customers to ensure they are achieving their desired outcomes using the product.
  • Collecting customer feedback and sharing this with product, sales, and marketing teams to ensure alignment and customer satisfaction, thus improving / promoting customer retention & loyalty
  • Addressing customer concerns and coordinating with internal teams to resolve/improve them
  • Organize regular review meetings with customers to discuss their success metrics
  • Monitoring and reporting on customer health and satisfaction.

Top of Form

  • Understand customer outcomes through ongoing collection and analysis of data and feedback
  • Implement strategies to maintain and improve NPS


Criteria & Required Skills:

  • Proven work experience as a Customer Success Manager or similar Customer support role with minimum 5 years’ experience in a similar role
  • Strong presentation and communication skills.
  • Excellent analytical and strategic thinking skills.
  • Proficiency in CRM software and sales analytics tools.
  • Basic technical background, typically in engineering or IT.
  • Ability to work collaboratively with sales and technical teams.
  • Problem-solving skills and a customer-oriented mindset.


Education:

A bachelor’s or master’s degree in business, marketing, or a related field is typically required, along with relevant experience in ITES Customer Success Management


Additional Information

  • Job Title: Manager / Sr. Manager / Dy. General Manager - Customer Success
  • Work Environment: Office setup. Some travel may be required for client meetings.
  • Reporting Structure: Reports to the Head of Customer Success.
  • Location: New Delhi
  • Employment Type: Full-time

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