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Customer Success Manager
2 months ago
- Develop and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
- Serve as the primary point of contact for customer inquiries, support requests, and escalations.
- Understand customer goals and objectives, and work closely with internal teams to ensure that their needs are met.
- Identify opportunities for growth and expansion within existing accounts.
- Collaborate with Sales, Marketing, and Product teams to provide feedback and insights from customers to improve our products and services.
- Develop and execute customer success plans, ensuring that customers are on track to achieve their desired outcomes.
- Monitor customer usage patterns and proactively engage customers to drive adoption and usage of our products and services.
- Drive renewals and expansions, ensuring that customers continue to see value in our products and services.
- Provide regular reports on customer satisfaction, usage, and retention.
