Customer Success Manager

2 months ago

New Delhi, India HireBloc Full time
Overview:The role of aCustomer Success Manager in the fashion industry is pivotal indriving customer satisfaction and retention. The individual willplay a crucial part in nurturing client relationships understandingtheir needs and ensuring that the company delivers on its promises.The Customer Success Manager will act as a liaison between theorganization and its fashion industry clients advocating for theirneeds and ultimately contributing to business growth andsuccess.KeyResponsibilities:
  • Develop andmaintain strong relationships with fashion industryclients
  • Understand client goals and effectivelycommunicate how the company can supportthem
  • Drive customer satisfaction and ensuresuccessful adoption of products orservices
  • Monitor client accounts to identifypotential issues and proactively addressthem
  • Collaborate with internal teams to ensuretimely and successful delivery of solutions toclients
  • Identify opportunities for upselling orcrossselling based on client needs
  • Conductregular checkins and business reviews with clients to assesssatisfaction and identify areas forimprovement
  • Be the primary point of contact forany postsales activities and issue resolution for fashion industryclients
  • Provide insights and feedback tointernal teams based on clientinteractions
  • Measure and report on key customersuccess metrics
  • Stay informed about trends anddevelopments in the fashion industry to better supportclients
  • Contribute to the development andimprovement of customer success processes andmethodologies
  • Lead and coordinate customertraining and onboarding activities
  • Act as acustomer advocate within theorganization
RequiredQualifications:
  • Bachelors degree inBusiness Marketing Fashion or relatedfield
  • Proven experience in a customerfacingrole within the fashion industry
  • Demonstratedsuccess in client relationship management and customerretention
  • Excellent communication andpresentation skills
  • Strong problemsolving anddecisionmaking abilities
  • Ability to workcollaboratively in a teamenvironment
  • Understanding of sales and accountmanagement principles
  • Proficiency in using CRMand customer service software
  • Analyticalmindset with the ability to interpret data and deriveinsights
  • Passion for the fashion industry andstaying updated with its trends anddynamics
  • Proactive and resultsoriented approachto customer success
  • Ability to travel forclient meetings and events asnecessary
  • Certifications in customer success oraccount management are a plus
  • Proven trackrecord of meeting and exceeding customer successtargets
  • Ability to multitask and prioritizeeffectively in a fastpacedenvironment

results-oriented,datainterpretation,decision-making,customer,problem-solving,accountmanagement,organization,sales,communication,analyticalmindset,fashion industry knowledge,communication skills,clientaccounts,multitasking,customer service,customerretention,prioritization,customer satisfaction,presentation,clientrelationship management,proactiveapproach,crm

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