Customer Success Manager

2 months ago

New Delhi, India Fundamento Full time

About Fundamento

Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.

Our clients benefit from:

- Up to 60% cost reduction in just 12 months

- Unprecedented improvement in sales funnel optimization

- Remarkable decrease in AHT

⁠- Unwavering focus on CSAT and CX

We are looking for a Customer Success Manager to join the CS team at Fundamento & own client accounts & project deliveries. 

What the role entails

Client & account management

  • Project Scoping and Planning - success metrics, timelines, product features, project plan
  • Project Execution on aligned success metrics
  • Relationship building and stakeholder management
  • Setting clear client retention goals and developing strategies to achieve them.
  • Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.
  • Focusing on delivering a positive customer experience to enhance the perceived value of the brand.
  • Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.

Internal Processes

  • Analysis and reporting of data
  • Gathering product insights and and enabling prioritisation
  • Training and managing CS analysts
  • Setting up processes to improve efficiency

Desired candidate profile

  • At least 2-4 years relevant work experience in a customer-facing role (customer success or account management), preferably in saas or tech organisations.
  • Should possess fantastic interpersonal skills
  • Proactive and willing to improve on processes
  • Should have an analytical mindset
  • Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships.
  • Strong sense of accountability and personal organisation, ensuring efficient handling of customer needs and inquiries. Team management experience is a plus. 
  • Proficient in Microsoft Office Suite

Why us:

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young startup so comfort with ambiguity is always a big plus.

We grow when you grow.

 

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). Is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

 

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

 

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

  • Customer success manager

    2 months ago

    New Delhi, India Fundamento Full time

    About Fundamento Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    New Delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    new delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer success manager

    2 months ago

    New Delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    3 weeks ago

    New Delhi, India YourTribe Full time

    We are looking for passionate, energetic and results-oriented individuals to join our team as a Customer Success Manager (CSM). The Customer Success Manager (CSM) is expected to manage the customer experience for a specific group of customers and help grow and maintain revenue. CSM is the Customer’s Advisor who serves as a key point of contact and as a...

  • Customer Success Manager

    3 months ago

    New Delhi, India MyClassboard Full time

    About Us: India's premier School Management Software, streamlining administration, learning, andcommunication. It features student information management, fee tracking, and assessments.Connects educators, parents, and students for seamless collaboration and efficient operations.Job Purpose: As a Customer Success Manager, you will be responsible for Managing...

  • Customer Success Manager

    2 months ago

    new delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    New Delhi, India Fundamento Full time

    About Fundamento Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    New Delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    New Delhi, India Fundamento Full time

    About FundamentoFundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    2 months ago

    new delhi, India Fundamento Full time

    About Fundamento Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies...

  • Customer Success Manager

    1 month ago

    New Delhi, India Convin Full time

    Brief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve these larger business...

  • NUTRABAY - Manager - Customer Success

    2 weeks ago

    New Delhi, India Nutrabay Full time

    We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates.A Customer Success Manager's responsibilities include...

  • Customer success executive

    2 weeks ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive , you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics,...

  • Customer success executive

    2 weeks ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive , you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics,...

  • Customer Success Executive

    2 weeks ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive , you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics,...

  • Customer Success Executive

    2 weeks ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive , you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics,...

  • Customer Success Executive

    1 week ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive , you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics,...

  • Customer Success Associate

    1 day ago

    New Delhi, India Threadly Full time

    This is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...

  • Customer Success Executive

    2 weeks ago

    New Delhi, India EMOVUR Full time

    As a Customer Success Executive, you will be instrumental in driving customer satisfaction and long-term success. You’ll be responsible for onboarding new customers, managing relationships, creating success plans, and facilitating product adoption. Success in this role is measured by achieving high customer satisfaction, meeting key success metrics, and...