Customer Success Manager
3 days ago
We are looking for a Customer Success Manager to join the CS team at Fundamento & own client accounts & project deliveries.
What the role entails
Client & account managementProject Scoping and Planning - success metrics, timelines, product features, project planProject Execution on aligned success metricsRelationship building and stakeholder managementSetting clear client retention goals and developing strategies to achieve them.Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.Focusing on delivering a positive customer experience to enhance the perceived value of the brand.Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.
Internal ProcessesAnalysis and reporting of dataGathering product insights and and enabling prioritisationTraining and managing CS analystsSetting up processes to improve efficiency
Desired candidate profile
At least 2-4 years relevant work experience in a customer-facing role (customer success or account management), preferably in saas or tech organisations.Should possess fantastic interpersonal skillsProactive and willing to improve on processesShould have an analytical mindsetExceptional communication skills, both verbal and written, with the ability to foster positive business relationships.Strong sense of accountability and personal organisation, ensuring efficient handling of customer needs and inquiries. Team management experience is a plus.Proficient in Microsoft Office Suite
Why us:Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young startup so comfort with ambiguity is always a big plus.We grow when you grow.
Founders:Ankit Durga (Co-founder & CEO)
- Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). Is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.
Megha Aggarwal (Co-founder)
- is an Oxford alumna & a Chevening Scholar from London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.
Prominent Investors:Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation
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