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Customer Success Manager
2 months ago
Develop and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.-
Serve as the primary point of contact for customer inquiries, support requests, and escalations.-
Understand customer goals and objectives, and work closely with internal teams to ensure that their needs are met.-
Identify opportunities for growth and expansion within existing accounts.-
Collaborate with Sales, Marketing, and Product teams to provide feedback and insights from customers to improve our products and services.-
Develop and execute customer success plans, ensuring that customers are on track to achieve their desired outcomes.-
Monitor customer usage patterns and proactively engage customers to drive adoption and usage of our products and services.-
Drive renewals and expansions, ensuring that customers continue to see value in our products and services.-
Provide regular reports on customer satisfaction, usage, and retention.
