SIAM IT Service Manager

3 weeks ago

New Delhi, India Tata Consultancy Services Full time

Role - SIAM IT Service Manager Years of Experience -10 to 12 years Location -Pune and ChennaiKnowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI). Significant knowledge and skills in the following area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framework. Managing Service Reviews and approval of supplier-delivered reports. Significant knowledge and skills in the following area: Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems. Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes. Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application ITIL and Agile certified Managing the Technology SIAM engagement for one or more of customers and vendors Supporting the Head of Technology SIAM to facilitate a more holistic approach to service management delivery by ITIL V4 practices within the service value chain Setting the organization’s policy and ensuring process adherence for service management and governance Working under the direction and within a clear framework of accountability, you will exercise some personal responsibility and autonomy to plan the teams' workloads to meet objectives and delivery timeframes Participating in internal and external activities in line with your specialism to keep your skills up to date. With a clear ability to rationalize complex technical information, you will transform this information, making it understandable for others to digest and work with Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritize requirements, and optimize resource utilization Demonstrating a creative and innovative approach and advising on standards, methods, tools and applications so that the optimum approaches, standards, and solutions are delivered to meet organizational objectives

  • SIAM IT Service Manager

    15 hours ago

    Delhi, India Tata Consultancy Services Full time

    Role : SIAM IT Service ManagerRequired Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycleExperience Range:10-15 yrsLocation : Pune, ChennaiDesired Competencies (Technical/Behavioral Competency)Significant knowledge and skills in the following areas: ITIL-based service...

  • ITSM Presales Solution Architect

    2 weeks ago

    New Delhi, India Live Connections Full time

    AsK:12-15yrs of experience with minimum 5+yrs of experience into pre-sales for IT Service Management Operational/delivery experience using ITIL framework or SM tools like ServiceNow, Cherwell etc. would be preferred ITIL & SIAM Foundation certifiedRole: IT SM pre-sales Solution Architect would be responsible for supporting sales team with ServiceNow, ITSM,...

  • Itil V4

    2 days ago

    New Delhi, India New Systems Full time

    Role Details - Minimum of 7+ years of automotive manufacturing experience or relevant IT implementation experience as Support Person /domain/business consultant with Automotive Manufacturing. Location Preferably in Pune but open to other locations across India. Ready to travel abroad to customer location in Ireland Domain skill requirement : Major...

  • Financial Services Associated/lobby Sales Excutive

    2 days ago

    New Delhi, India Raghav IT Solution Service Full time

    Roles and Responsbility **1.** **Business Targets: Achievement of business targets for all financial products as defined and agreed upon.** - Meet customers to sell all financial products - Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC Limited - Influence customers to buy FD who have no prior HDFC Deposit...

  • Tax Advocate

    19 hours ago

    New Delhi, India GST Manager Full time

    Job Title: Tax Advocate – GST Appeals & LitigationLocation: ChennaiAbout Us:GST Manager is a fast-growing financial services and tax advisory firm specializing in GST, compliance, and litigation support. We empower businesses to navigate complex taxation frameworks with confidence.Role Overview:We are seeking a Tax Advocate with expertise in GST litigation...

  • ITSM Expert

    3 weeks ago

    New Delhi, India BIG Language Solutions Full time

    Job Description: ITSM Expert (ITIL Certified) ServiceNow / Jira ImplementationPosition: ITSM Expert – ITIL CertifiedExperience Required: 6–8 YearsLocation: Noida (Work from Office)Employment Type: Full-TimeShift: US Shift(6PM-3AM IST)About the RoleWe are seeking an ITIL-certified ITSM Expert with proven experience in implementing and managing large-scale...

  • ITSM Expert

    3 weeks ago

    New Delhi, India BIG Language Solutions Full time

    Job Description: ITSM Expert (ITIL Certified) ServiceNow / Jira Implementation Position: ITSM Expert – ITIL Certified Experience Required: 6–8 Years Location: Noida (Work from Office) Employment Type: Full-Time Shift: US Shift(6PM-3AM IST)About the Role We are seeking an ITIL-certified ITSM Expert with proven experience in implementing and managing...

  • Head of Service Operations

    3 weeks ago

    New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time

    Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class...

  • Head of Service Operations

    3 weeks ago

    New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time

    Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...

  • ITSM Expert

    3 weeks ago

    New Delhi, India BIG Language Solutions Full time

    Job Description: ITSM Expert (ITIL Certified) ServiceNow / Jira Implementation Position: ITSM Expert – ITIL Certified Experience Required: 6–8 Years Location: Noida (Work from Office) Employment Type: Full-Time Shift: US Shift(6PM-3AM IST)About the Role We are seeking an ITIL-certified ITSM Expert with proven experience in implementing and managing...