Head of Service Operations

3 weeks ago

New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time

Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.Key Responsibilities: 1. Builds customer support strategies in collaboration with business leadership targeting optimum growth. Also, Develops and maintains long-term, strategic business relationships with complex, cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy.2. Responsible for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.3. Ensures a strong emphasis on customer experience and satisfaction. Responsible to set service quality standards and ensure that all customers receive prompt, courteous, and professional service.4. Tracks and analyzes service department performance metrics, such as NPS, service completion rates, revenue generation and achieving service metrics, Warranty & CMC claim, claim reversal for cash flow and drive improvement actions while ensuring compliance to Health, safety and environmental (HSE) regulations.5. In the event of customer complaints or concerns, the Service Head takes charge of resolving these issues promptly and effectively. Able to investigate the complaints, offer solutions, and work to prevent similar problems in the future.6. Develops and manages Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.7. Leading and managing the entire service team including all branches service advisors, technicians, support staff, and any other personnel in the department.8. Recruits, selects, develops, manages, motivates, coaches, and mentors’ managers; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.

  • Head of Service Operations

    24 hours ago

    New Delhi, India Ola Electric Full time

    Job Description Job Title:Service Head Location:Bengaluru (with pan-India oversight) Department:Customer Service & After Sales Reports To : CEOJob Summary We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations. The role will be responsible for driving service excellence, customer...

  • Head of Operations

    4 weeks ago

    New Delhi, India GramPro Business Services Pvt. Ltd. Full time

    Recruiting for a Scheduled commercial BankJOB DESCRIPTION Location: Head Office – Thrissur ( Kerala ) Industry: Banking Employment Type: Full-time Experience Level: Experience-25 Yrs. Senior Leadership within 60 years can also apply. Qualification-Any PGRole – Head OperationsRole Overview The Head of Operations – oversee end-to-end branch operational...

  • Head of Operations

    2 weeks ago

    New Delhi, India GramPro Business Services Pvt. Ltd. Full time

    NB: Recruiting for a Scheduled commercial BankJOB DESCRIPTION Role – Head Operations Role Overview The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational...

  • Head of Operations

    3 weeks ago

    New Delhi, India GramPro Business Services Pvt. Ltd. Full time

    "Recruiting for a Scheduled commercial Bank"JOB DESCRIPTION Location: Thrissur Industry: Banking Experience Level: Experience-25 YrsRole – Head OperationsRole Overview The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional...

  • Head of Operations

    2 weeks ago

    New Delhi, India GramPro Business Services Pvt. Ltd. Full time

    NB "Recruiting for a Scheduled commercial Bank"JOB DESCRIPTION Location: Thrissur Industry: Banking Experience Level: Experience-25 YrsRole – Head OperationsRole Overview The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional...

  • Head of Operations

    2 weeks ago

    New Delhi, India HOTEL POLO TOWERS GROUP Full time

    The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:- Operational Management:- Supervise all...

  • Head of Operations

    1 week ago

    New Delhi, India Aarvi Encon Full time

    Greetings from Aarvi Encon Limited.We are looking for aHead of OperationsforJamnagarlocation.*Minimum Required Experience: 20 Years*Job DescriptionThe Head of Operations – CMC is responsible and accountable for all aspects associated with the management, of day-to-day operations for the Plant Services which includes primarily CMC contract, all shutdowns,...

  • Head of Operation

    2 days ago

    New Delhi, India Antal International Full time

    Job Description Role Summary The company is looking for an experienced and results-oriented Head of Operations to lead and expand its end-to-end service delivery functions. The role involves driving operational excellence, enhancing efficiency, and ensuring smooth execution across all services and channels. It requires a strategic yet hands-on leader with...

  • Head of Operations

    20 hours ago

    New Delhi, India GKB Hitech Lenses Private Limited Full time

    Operations Head – GKB Hitech Lenses Pvt. Ltd. (India Operations)AtGKB Hitech Lenses Pvt. Ltd. , one of India’s leading ophthalmic lens manufacturers, we’re driving operational excellence across our manufacturing and service ecosystem. As we expand across multiple plants and regional hubs, we’re looking for anOperations Headto lead and scale...

  • Head of Operations

    4 weeks ago

    New Delhi, India Biotechnology Company Full time

    Hi,We are seeking a strategic, results-driven Head of Operations to oversee and optimize day-to-day operations and long-term organizational planning.Role: Head of OperationsWork Location: Electronic City, BangaloreRequired Skills / ExperiencePhD in Life Science or related discipline with 8 to 12 years of experience in R&D management, product development, lab...