ITSM Expert

4 days ago

New Delhi, India BIG Language Solutions Full time

Job Description: ITSM Expert (ITIL Certified) ServiceNow / Jira Implementation Position: ITSM Expert – ITIL Certified Experience Required: 6–8 Years Location: Noida (Work from Office) Employment Type: Full-Time Shift: US Shift(6PM-3AM IST)About the Role We are seeking an ITIL-certified ITSM Expert with proven experience in implementing and managing large-scale IT Service Management (ITSM) solutions using ServiceNow or Jira Service Management. The role involves driving ITSM process design, governance, and automation for enterprise IT services while ensuring scalability, compliance, and service excellence. The ideal candidate will have a strong background in IT operations, ITIL processes, ITSM tool implementation, and enterprise service delivery transformation.Key Responsibilities Lead the implementation, customization, and optimization of ITSM platforms (ServiceNow or Jira Service Management) for enterprise-wide adoption. Design and standardize ITIL-based processes (Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge, Request Fulfillment). Partner with business units, IT operations, and governance teams to align ITSM solutions with organizational strategy. Define workflows, automation, dashboards, and reporting for service delivery efficiency. Support service integration and management (SIAM) across multiple vendors and platforms. Establish and enforce governance, compliance, and SLA/KPI frameworks for ITSM operations. Manage and optimize CMDB, discovery, and service catalog design. Conduct process assessments, maturity evaluations, and continual service improvements (CSI). Provide technical leadership, training, and best practices for ITSM platform adoption. Collaborate with DevOps, Cloud, Security, and Business Service Owners to ensure seamless service workflows. Manage release and change management cycles across multiple environments.Required Skills & Experience 6–8 years of ITSM/IT Operations experience, with at least 3–5 years in ServiceNow or Jira Service Management implementation. Strong expertise in ITIL processes and frameworks (minimum ITIL v3/v4 certification required). Hands-on with ServiceNow/Jira administration, workflow design, automation, and integrations. Experience managing large-scale IT services organizations with complex service landscapes. Proven experience in Incident, Problem, Change, and Request Management process implementations. Knowledge of CMDB, service catalog, and asset management. Strong understanding of governance, SLA reporting, and IT compliance requirements. Familiarity with DevOps, Agile, and CI/CD integrations with ITSM tools. Excellent stakeholder management, communication, and presentation skills.Preferred Qualifications Advanced ITIL certifications (ITIL Managing Professional / Strategic Leader). ServiceNow certifications (CSA, CIS, CAD) or Jira Admin/Atlassian certifications. Experience with enterprise integrations (APIs, monitoring tools, cloud platforms). Exposure to automation, AI/ML in ITSM, and self-service portal design. Knowledge of ISO 20000, COBIT, or other IT governance frameworks.Education Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.Think global. Think BIG. Visit us: Linkedin:

  • ITSM Process Owner

    2 weeks ago

    Delhi, India GeorgiaTEK Systems Inc. Full time

    ITSM Process Owner (ServiceNow)India/ RemoteFull-time / ContractWe’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow.Key Responsibilities:- Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).- Act as ServiceNow...

  • servicenow ITSM Dev CAD

    11 hours ago

    New Delhi, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...

  • Software Engineer – ServiceNow ITSM

    1 week ago

    New Delhi, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!!Role : Software Engineer – ServiceNow ITSM Exp:7+ Years Location:BangaloreKey Responsibilities: Technical Leadership & Mentorship Serve as a technical expert and mentor within the team, setting direction and making key architectural decisions. Lead by example in designing and implementing robust, scalable software...

  • Data Migration Strategy Expert

    2 days ago

    New Delhi, India Sentinel Full time

    Data Migration Strategy ExpertWe’re looking for an Data Migration Strategy Expert to join our transformation initiative and help shape the futureWhat You’ll Do- Support cross-release data migration execution teams on all aspects of the migration process, including templates, trackers, data verification, testing, and tooling. - Drive alignment and...

  • Servicenow ITOM Expert

    2 days ago

    New Delhi, India Collegedunia Full time

    Job Title: ServiceNow ITOM ExpertExperience: 8–10 YearsLocation: RemoteEmployment Type: ContractAbout the Role:We are seeking a highly skilled ServiceNow ITOM Expert to join our team on a contract basis. The ideal candidate will have deep expertise in ServiceNow ITOM modules, with hands-on experience in CMDB, Discovery, Service Mapping, and Automation....

  • ServiceNow Developer

    2 days ago

    New Delhi, India Tata Consultancy Services Full time

    Location- Kolkata , bangalore, Chennai, Hyderabad Experience- 5-10years Required Technical Skill Set Primary - ServiceNow ITSM Development and Integration, CMDB (Good to have ITOM, SPM, Virtual Agent) Secondary - JavaScript, CSS, HTML, Angular JSDesired Competencies (Technical/Behavioral Competency) Must-Have Expert level proficiency in ServiceNow ITSM...

  • ServiceNow developer

    2 days ago

    New Delhi, India Tata Consultancy Services Full time

    Job DescriptionJob Role : ServiceNow Developer - ITSM/HRSDJob Location : Bengaluru / PAN IndiaExperience : 5 to 8 yearsRequired skills : ITSM , HRSD , Catalog Expert - ITSM developer.Notice period : 0-60daysMust-HaveTechnical Competency- Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management,...

  • Network Expert – Offshore

    1 week ago

    New Delhi, India TechDoQuest Full time

    Key Responsibilities: Troubleshoot and fine-tune dynamic routing protocols includingEIGRP ,OSPF , andBGP Handle complex routing table issues and ensure network stability and performance Support and maintainEVPNandVXLANenvironments (experience preferred) Work with Application Load Balancers likeF5 Big-IP LTM/GTMorCitrix NetScaler Manage and support enterprise...

  • Servicenow Developer

    2 days ago

    New Delhi, India Silicon Labs Full time

    Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity...

  • Servicenow Developer

    9 hours ago

    New Delhi, India Silicon Labs Full time

    Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity...