SIAM IT Service Manager

3 weeks ago

Delhi, India Tata Consultancy Services Full time

Role : SIAM IT Service ManagerRequired Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycleExperience Range:10-15 yrsLocation : Pune, ChennaiDesired Competencies (Technical/Behavioral Competency)Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).Significant knowledge and skills in the following area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framework. Managing Service Reviews and approval of supplier-delivered reports.Significant knowledge and skills in the following area: Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.Knowledge and experience of Agile / Lean / Six Sigma methodologies and their applicationITIL and Agile certifiedRole ResponsibilitiesManaging the Technology SIAM engagement for one or more of customers and vendorsSupporting the Head of Technology SIAM to facilitate a more holistic approach to service management delivery by ITIL V4 practices within the service value chainSetting the organization’s policy and ensuring process adherence for service management and governanceWorking under the direction and within a clear framework of accountability, you will exercise some personal responsibility and autonomy to plan the teams' workloads to meet objectives and delivery timeframesParticipating in internal and external activities in line with your specialism to keep your skills up to date.With a clear ability to rationalize complex technical information, you will transform this information, making it understandable for others to digest and work withEngaging with stakeholders, you will facilitate and foster collaborative approaches, prioritize requirements, and optimize resource utilizationDemonstrating a creative and innovative approach and advising on standards, methods, tools and applications so that the optimum approaches, standards, and solutions are delivered to meet organizational objectives

  • SIAM IT Service Manager

    7 days ago

    New Delhi, India Tata Consultancy Services Full time

    Role : SIAM IT Service Manager Required Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Experience Range:10-15 yrs Location : Pune, ChennaiDesired Competencies (Technical/Behavioral Competency)Significant knowledge and skills in the following areas: ITIL-based...

  • SIAM IT Service Manager

    2 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Role : SIAM IT Service ManagerRequired Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycleExperience Range:10-15 yrsLocation : Pune, ChennaiDesired Competencies (Technical/Behavioral Competency)- Significant knowledge and skills in the following areas: ITIL-based...

  • SIAM/CFS Consultant

    2 weeks ago

    New Delhi, India Cognizant Full time

    SIAM Lead / Head of SIAM Position Title:Head of SIAM / SIAM LeadGrade:M / SMJob Overview The Head of SIAM is responsible for establishing and leading the Service Integration and Management (SIAM) function across a multi-supplier IT ecosystem. This strategic role ensures seamless integration of services delivered by internal teams and external vendors,...

  • SIAM/CFS Consultant

    7 days ago

    New Delhi, India Cognizant Full time

    SIAM Lead / Head of SIAMPosition Title: Head of SIAM / SIAM LeadGrade: M / SMJob OverviewThe Head of SIAM is responsible for establishing and leading the Service Integration and Management (SIAM) function across a multi-supplier IT ecosystem. This strategic role ensures seamless integration of services delivered by internal teams and external vendors,...

  • Service Managament

    7 days ago

    New Delhi, India Tata Consultancy Services Full time

    Skill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...

  • Process Consultant

    7 days ago

    New Delhi, India Cognizant Full time

    SIAM/ITSM Process ConsultantRoles & ResponsibilitiesStrategic Design & Governance- Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). - Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. - Develop the long-term ITSM/SIAM strategy aligned with business...

  • Process Consultant

    2 weeks ago

    New Delhi, India Cognizant Full time

    SIAM/ITSM Process ConsultantRoles & Responsibilities Strategic Design & Governance Lead the architecture and implementationof the completeSIAM Operating Model(Service Integration and Management). Act as the organization'sSMEforITSM process designacross a multi-vendor ecosystem. Develop the long-termITSM/SIAM strategyaligned with business objectives and...

  • Relationship Manager

    2 weeks ago

    New Delhi, India Tax Manager Full time

    Job Title: Relationship Manager - Sales Location: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New Delhi Employment Type: Full-Time | Permanent Industry: Financial Services | Fintech Salary- 25k to 40k Key Responsibilities: Acquire and onboard new clients by understanding their tax and financial needs. Maintain strong client relationships...

  • Financial Services Associate

    3 days ago

    Delhi Cantonment, Delhi, Delhi, India Raghav IT Solution Service Full time

    **Financial Services Associate/ Lobby Sales Executive** **Purpose**: The role holder is required to meet his/ her targets through generation of new leads and managing and building relationship with customers mapped to them in order to cross sell Financial Services products. **Desired Background **: MBA / Graduates with minimum 1 year of experience **KPA &...

  • Team Leadership

    2 weeks ago

    Delhi, India Tax Manager Full time

    Role: Team Leader Industry: Financial Services Department: Sales Employment Type: Full-time, Permanent Experience Required: 7+ years (Preferably in Loans/Advances Sales Leadership) Salary - 20K to 40K Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong...