SIAM/CFS Consultant
4 weeks ago
SIAM Lead / Head of SIAMPosition Title: Head of SIAM / SIAM LeadGrade: M / SMJob OverviewThe Head of SIAM is responsible for establishing and leading the Service Integration and Management (SIAM) function across a multi-supplier IT ecosystem. This strategic role ensures seamless integration of services delivered by internal teams and external vendors, driving accountability, performance, and continuous improvement. The SIAM Lead acts as the central authority for service governance, enabling consistent service delivery, operational excellence, and alignment with business objectives.Key ResponsibilitiesSIAM Strategy & GovernanceDefine and implement the SIAM operating model, tailored to organizational needs.Establish governance frameworks to manage multi-supplier environments effectively.Develop policies, standards, and procedures to ensure consistent service integration.Multi-Supplier CoordinationAct as the single point of accountability for service delivery across all suppliers.Facilitate collaboration between internal IT teams and external service providers.Ensure clear roles, responsibilities, and interfaces between all parties.Service Performance & AssuranceMonitor service performance against SLAs, OLAs, and KPIs across all suppliers.Lead service reviews, audits, and performance assessments.Drive root cause analysis and resolution of systemic service issues.Process Integration & OptimizationAlign and integrate ITSM processes (incident, problem, change, request, etc.) across suppliers.Promote standardization and automation of service management workflows.Continuously improve processes to enhance service quality and efficiency.Stakeholder EngagementBuild strong relationships with business stakeholders, IT leadership, and supplier executives.Communicate service performance, risks, and improvement plans clearly and regularly.Act as a trusted advisor on service integration and supplier management.Risk & Compliance ManagementEnsure compliance with contractual obligations, regulatory requirements, and internal policies.Identify and mitigate risks related to service delivery and supplier performance.Maintain documentation and audit trails for governance and accountability.Commercial & Contractual OversightSupport procurement and contract negotiations with service providers.Ensure contracts include clear service expectations, performance metrics, and escalation paths.Manage supplier onboarding, transitions, and exits with minimal disruption.Tooling & Technology EnablementOversee the selection and implementation of SIAM-enabling tools and platforms.Ensure integration of service management tools across suppliers (e.g., ServiceNow, Remedy).Leverage analytics and dashboards for real-time service visibility and decision-making.Required QualificationsEducation: Bachelor’s or Master’s in IT, Business, or related fieldExperience: 10+ years in IT Service Management, with 5+ years in multi-supplier or SIAM leadership rolesCertifications: ITIL Expert / Managing Professional; SIAM Foundation or Professional preferredSkillsStrategic thinking, supplier governance, ITSM process expertise, stakeholder management, contract negotiation, performance analyticsPreferred QualificationsExperience in:Large-scale IT transformations or outsourcing programsManaging complex vendor ecosystems across geographiesLeading cross-functional teams in matrixed environmentsCertifications:SIAM ProfessionalPMP, Prince2, or equivalent project/program management credentialsCOBIT, ISO/IEC 20000 familiarity
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SIAM Functional Consultant
2 days ago
New Delhi, India HCLTech Full timeJoin HCL TEC---SIAM Functional ConsultantHiring: SIAM Functional Consultant Location:Noida Experience:5–8 Years ✅Certification:SIAM Foundation – Mandatory We are looking for passionate professionals to join ourSIAM Centre of Excellence (CoE)team. If you have a zeal for designing new offerings, supporting organizational initiatives, and delivering SIAM...
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SIAM Functional Consultant
4 days ago
Delhi, India HCLTech Full timeJoin HCL TEC---SIAM Functional Consultant Hiring: SIAM Functional Consultant Location: Noida Experience: 5–8 Years ✅ Certification: SIAM Foundation – Mandatory We are looking for passionate professionals to join our SIAM Centre of Excellence (CoE) team. If you have a zeal for designing new offerings, supporting organizational initiatives, and...
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Process Consultant
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Process Consultant
2 weeks ago
New Delhi, India Cognizant Full timeSIAM/ITSM Process ConsultantRoles & Responsibilities Strategic Design & Governance Lead the architecture and implementationof the completeSIAM Operating Model(Service Integration and Management). Act as the organization'sSMEforITSM process designacross a multi-vendor ecosystem. Develop the long-termITSM/SIAM strategyaligned with business objectives and...
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Economic Analyst
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Deputy Director
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New Delhi, India GITAM Deemed University Full timeAbout the Team : GCGC (GITAM Career Guidance Centre) is a strategic initiative aimed at guiding, training, and assisting students with the best career opportunities. To execute this mission, GCGC operates across three major verticals: Career Counseling and Mentoring, Training & Competence Development, and Career Fulfillment (Industry Relations, Alternate...
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Deputy Director
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Delhi, India GITAM Deemed University Full timeAbout the Team : GCGC (GITAM Career Guidance Centre) is a strategic initiative aimed at guiding, training, and assisting students with the best career opportunities. To execute this mission, GCGC operates across three major verticals: Career Counseling and Mentoring, Training & Competence Development, and Career Fulfillment (Industry Relations, Alternate...
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Deputy Director
4 weeks ago
Delhi, India GITAM Deemed University Full timeAbout the Team : GCGC (GITAM Career Guidance Centre) is a strategic initiative aimed at guiding, training, and assisting students with the best career opportunities. To execute this mission, GCGC operates across three major verticals: Career Counseling and Mentoring, Training & Competence Development, and Career Fulfillment (Industry Relations, Alternate...
