
Itil V4
4 days ago
Role Details - Minimum of 7+ years of automotive manufacturing experience or relevant IT implementation experience as Support Person /domain/business consultant with Automotive Manufacturing.
Location Preferably in Pune but open to other locations across India.
Ready to travel abroad to customer location in Ireland
Domain skill requirement : Major Incident Management, ITIL Framework, SIAM, Manufacturing Domain etc.
Role : Sr. Associate Consultant /Consultant etc.
Overall Experience : 7+ years
Job Description:
- The management of all Major Incidents (Priority 1 & 2)during office hours and on a shift basis for out of hours forms a key part of the role, with the collation and production of MIR's to the business in agreed timescale.
- The primary responsibility will also be to ensure that root-cause is established for all major incidents and that a formal RCA is published within agreed SLAs. In addition, the current Major Incident and Problem management processes should be reviewed, improved, and where agreed with the IT Operations manager, improvements implemented.
- Implementation will include documentation and mentoring of all IT stakeholders.Close collaboration with different process managers as and when needed for CSI activities. Consultant should be ready to work in different shifts (US, EMEA,APAC shifts etc.).
Mandatory skills:
1. Service operations experience, with Hands-On experience of Managing Major incidents management in a multi-vendor setup across geography.
2. ITIL Foundation/Expert certification
3. Excellent communication and organization skills, Business Analysis and Presentation Skills
4. Proven track record in Major Incident Management and General SIAM ( Service Integration And Management )Functions.
5. Multitasking and taking leads in initiatives for process improvement.
6. Conversant with Spoken and Written English and global exposure to a multi-cultural organization structure
Good to have skills:
1. Lean sigma, 6 sigma, Fishbone & Five Whys methods, Understanding of Industry 4.0
2. Technical understanding on how infrastructure has been set up
3. Any relevant certification will be an added advantage - SIAM, Six Sigma, Agile-DevOps, PMP etc.
4. Technical knowledge on Infra, networking, storage, cloud, database
Roles and Responsibilities:
- Manage Critical to Business Events(Major Incidents priority 1 & 2) to ensure best resolution in the shortest time provided by the Service Providers, with least impact to the business
- Drives all levels of the IT organization ( service Providers) to update their processes, procedures, and documentation
- Manage and detect changes of state for Configuration Items (CI) or IT services that have significance and escalate exception conditions
- Provide control for the execution of operational activities and processes (like Incident, Problem, Service request Management)
- Communicate operations state of service throughout the global organization during a Major Incident
- Provides ability to compare actual operating performance and behavior against design standards and SLAs
- Thoroughly understand the ITSM Framework and Policy to manage the establishment of the problem management program and assist in the development and maintenance of related process, policies, and standards
- Ensure all IT critical events are communicated to the appropriate functions/stakeholders
- Provide control for the execution of operational activities and processes
- Provide means to compare actual operating performance and behavior against design standards and SLAs
- Provide a basis for service assurance and improvement
- Drive analysis, root causes and preventing Incidents from happening in the future
- Ensures Proactive Problem Management by analyzing incident records, and using data collected by other IT Service Management processes to identify trends or significant Problems
- Provide a thoughtful, risk-based IT perspective, and assist in the execution of the program including, but not limited to, policy compliance assessments and continuous monitoring.
Secondary skills (not compulsory):
1. Global exposure to a multi-cultural organization structure
2. Preferably should have an exposure to outsourcing and offshoring work models
Educational Qualifications:
- B.E./B. Tech - Computer Science, Information technology, Mechanical, Electronics etc. or any other equivalent degree
- PGDM/MBA - IT, Systems, Operations etc. ( Good to have)
Role
- ITIL V4
Industry TypeIT Services & Consulting
Functional AreaIT & Information Security
Employment Type - Freelancing
Role Category-IT Infrastructure Services
Education
UG : B.Tech/B.E. in Electronics/Telecommunication, Mechanical, Computers, Electrical, B.Sc in Computers, Electronics, BCA in Computers
**Job Type**: Freelance
Contract length: 1 month
Schedule:
- Flexible shift
- Morning shift
Application Question(s):
- Are you open to freelancing?
**Experience**:
- total work: 7 years (required)
License/Certification:
- I
-
Information Technology Specialist
4 days ago
New Delhi, India Sharp Brains Full timeJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years as IT Support.Site Address: India (Remote)Languages required: English (B2), Chinese(C1)PRIMARY SKILLS: -•2-4 years of call taking profile with...
-
ITSM Process Owner
2 weeks ago
Delhi, India GeorgiaTEK Systems Inc. Full timeITSM Process Owner (ServiceNow)India/ RemoteFull-time / ContractWe’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow.Key Responsibilities:- Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).- Act as ServiceNow...
-
SIAM IT Service Manager
4 days ago
New Delhi, India Tata Consultancy Services Full timeRole - SIAM IT Service ManagerYears of Experience - 10 to 12 yearsLocation - Pune and Chennai- Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle - Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3...
-
Senior Process Manager
4 days ago
New Delhi, India Ensono Full timeQualifications Education : Bachelor’s or master’s in business or engineering Certifications : Certifications such as LEAN or Six Sigma is a must. PMP is highly preferredSkills and experience Sr. Process Manager should have overall experience of 12-15 years with following skills and experience 5+ years of experience in business process analysis. Project...
-
ITSM Process Owner
2 weeks ago
Delhi, India GeorgiaTEK Systems Inc. Full timeITSM Process Owner (ServiceNow)India/ RemoteFull-time / ContractWe’re looking for an experiencedITSM Process Ownerto lead the design, governance, and optimization of IT Service Management processes onServiceNow .Key Responsibilities:Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).Act as ServiceNow ITSM...
-
ITSM Process Owner
2 weeks ago
Delhi, India GeorgiaTEK Systems Inc. Full timeITSM Process Owner (ServiceNow)India/ RemoteFull-time / ContractWe’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow.Key Responsibilities:- Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).- Act as ServiceNow...
-
Solution Designer-Servicenow
4 days ago
New Delhi, India Randstad Enterprise Full timeExperience:- Minimum of 10+ years of overall IT experience. - At least 7 years of hands-on experience with the ServiceNow platform, with a proven track record in a solution design or architect role. - Demonstrated experience in delivering complex technology projects on the ServiceNow platform.Technical Expertise:- In-depth knowledge of core ServiceNow...
-
Information Technology Specialist
1 week ago
Delhi, India Sharp Brains Full timeJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years as IT Support.Site Address: India (Remote)Languages required: English (B2), Chinese(C1)PRIMARY SKILLS: -•2-4 years of call taking profile with...
-
Information technology specialist
5 days ago
Delhi, India Sharp Brains Full timeJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2 B contractExperience Required: More than 3 years as IT Support.Site Address: India (Remote)Languages required: English (B2), Chinese(C1)PRIMARY SKILLS: -•2-4 years of call taking profile...
-
Information technology specialist
4 days ago
Delhi, India Sharp Brains Full timeJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2 B contractExperience Required: More than 3 years as IT Support.Site Address: India (Remote)Languages required: English (B2), Chinese(C1)PRIMARY SKILLS: -•2-4 years of call taking profile...