Senior Service Delivery Manager

4 weeks ago

New Delhi, India Themesoft Inc. Full time

Greetings from ThemesoftWe are looking for aService Delivery Managerto oversee the managed services, operations, and support forManufacturing (MES)andQuality (QMS)applications in a GxP-regulated environment.Notice Period: Immediate to 10 days joiners Good to Have: Manufacturing ITorLife SciencesRole Overview: Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR). Drive Incident, Problem, Change, and Release Management per ITIL best practices. Serve as the primary liaison for stakeholders and third-party vendors. Ensure compliance with GxP regulations and internal SOPs. Identify trends, root causes, and opportunities for continual service improvement.Technical Requirements:12–18 years of IT experience , with a strong background in service delivery/application support for GxP-regulated systems. Experience in managing Pharmaceutical manufacturing applications likeMES(e.g., PAS-X, Rockwell, POMS) andQMS(e.g., TrackWise, Veeva QualityDocs). Prior team management experience in a global or shift-based model. ITIL v4 certificationpreferred. Manufacturing domain experience is a plus.Apply Now or share your resume with mythili@themesoft.com for more information.#hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices

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