Service Delivery Manager

3 weeks ago

New Delhi, India LTIMindtree Full time

Join UsWe at LTI Mindtree hiring for Service Delivery ManagerEducation: Bachelors/Master's Degree in Computer Science or equivalentMinimum Experience: 8-16 yearsNotice Period: Immediate Joiners to 30 daysLocation: MumbaiShift: Second shift (till 11PM IST)Mandatory Skills: Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & MiningJob Summary: The Service Delivery Manager will oversee the support team to ensure adherence to Service Level Agreements SLAs manage reporting and escalations and minimize backlog for tickets problems and tasksKey Responsibilities:- Lead and manage the support team to deliver highquality service and meet SLAs - Develop and implement strategies to reduce backlog and improve ticket resolution times - Monitor and analyze service performance metrics generating regular reports for senior management - Handle escalations promptly and effectively ensuring timely resolution of issues - Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations - Conduct regular team meetings to review performance address challenges and plan improvements - Ensure compliance with company policies procedures and industry standards - Identify areas for process improvement and implement best practices - Provide training and development opportunities for support team members - Maintain strong relationships with clients stakeholders and team members - Manage resources budgets and timelines to ensure successful service delivery - Develop and maintain documentation for service delivery processes and procedures - Coordinate with other departments to ensure seamless service delivery - Foster a culture of continuous improvement within the support team - Ensure accurate and timely communication with clients regarding service issues and updates - Track and report on key performance indicators KPIs related to service delivery - Implement tools and technologies to enhance service delivery efficiency - Conduct regular performance reviews and provide feedback to team members - Stay updated on industry trends and best practices in service delivery management - Ensure a proactive approach to problem solving and issue resolutionQualifications:- Bachelors degree in Business IT or a related field - Proven experience in service delivery management or a similar role - Strong leadership communication and problem solving skillsInterested candidate pls share below details with update resume at surbhi.ojha@ltimindtree.comOverall Experience-Relevant Experience as Service Delivery Manager -Current Location -Preferred Location -Current Organization-Current CTC -Expected CTC -Notice Period -Offer in hand -Comfortable with Shift Timings -

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