Senior Service Delivery Manager

Senior Delivery Manager — Data & AI (Technical)Location: Mumbai, IndiaExperience: 18+ years in IT Services, including 10+ years across Big Data, Cloud, and AnalyticsCompany: Smart Analytica https://smart-analytica.comAbout Smart AnalyticaSmart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations up to ~30 PB) and have delivered successful projects across retail, finance, telecom, manufacturing, insurance, and capital markets. We lead large Big Data, Cloud, and Analytics programs with a super specialization in very large data platforms.Role summaryOwn end to end delivery of large, multi-stream Big Data, Cloud, and Analytics programs. Blend client engagement, technical delivery leadership, and data management expertise to meet scope, schedule, budget, and quality objectives.What you’ll doClient Engagement & Stakeholder Management- Serve as primary delivery contact for large clients; translate business goals into delivery plans and measurable outcomes. - Anticipate challenges, propose options, and align decisions with client expectations. - Provide crisp, timely status, risk, and variance reporting to client and internal leadership. - Manage revenue assurance and participate in account mining and growth.Delivery Leadership- Lead end to end technical delivery across multiple concurrent data and analytics initiatives (solutioning, design, development, and release). - Build executable plans (scope, milestones, budgets), track progress, manage dependencies, and drive on time, on budget outcomes. - Proactively identify risks/issues and implement corrective actions to protect timelines and quality.People leadership- Lead and mentor project leads, managers, data engineers, and analysts; ensure effective staffing and utilization across programs. - Foster a culture of collaboration, learning, and continuous improvement.Technical & Delivery Excellence- Leverage strong data management experience to guide technical choices; remove blockers via hands on expertise or by orchestrating internal/external SMEs. - Institutionalize best practices for Agile delivery, quality assurance, and engineering hygiene. - Stay current with Big Data, Cloud, Analytics, and AI advancements; champion improvements that lift delivery efficiency and client satisfaction.What you’ll bringCore experience- 18+ years in IT services with 10+ years focused on Big Data, Cloud, and Analytics across client servicing, data management, analytics, and AI. - Proven track record running large, complex, multistakeholder programs to completion. - Excellent leadership, communication, and stakeholder management skills; strong critical thinking and decision making under pressure.Methods & tools- Working mastery of delivery frameworks and tooling (e.g., Agile/Scrum; PMP or equivalent). - Practical knowledge of one or more major clouds (GCP/Azure/AWS) and modern data platforms (e.g., Snowflake, Databricks) is highly advantageous. - Ability to translate business requirements into technical roadmaps and measurable KPIs.Education & certifications- Bachelor's degree in computer science, IT, or related field. - Relevant certifications in Big Data, Cloud (GCP/Azure/AWS), Snowflake, Databricks, and/or Project Management preferred.Why this roleBest in Industry Compensation and Growth ProspectsHigh impact ownership across marquee, data intensive programs; opportunity to shape delivery practices and mentor a high performing team while partnering closely with enterprise clients.How to ApplyShare your resume/CV to hiring@smart-analytica with a title “SDM-Mumbai” and a brief note highlighting two largescale data platform deliveries you led and the business outcomes achieved.