Service Delivery Manager

12 hours ago

New Delhi, India LTIMindtree Full time

Join Us We at LTI Mindtree hiring for Service Delivery Manager Education: Bachelors/Master's Degree in Computer Science or equivalent Minimum Experience: 8-16 years Notice Period: Immediate Joiners to 30 days Location: Mumbai Shift: Second shift (till 11PM IST)Mandatory Skills:Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & MiningJob Summary:The Service Delivery Manager will oversee the support team to ensure adherence to Service Level Agreements SLAs manage reporting and escalations and minimize backlog for tickets problems and tasksKey Responsibilities: Lead and manage the support team to deliver highquality service and meet SLAs Develop and implement strategies to reduce backlog and improve ticket resolution times Monitor and analyze service performance metrics generating regular reports for senior management Handle escalations promptly and effectively ensuring timely resolution of issues Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations Conduct regular team meetings to review performance address challenges and plan improvements Ensure compliance with company policies procedures and industry standards Identify areas for process improvement and implement best practices Provide training and development opportunities for support team members Maintain strong relationships with clients stakeholders and team members Manage resources budgets and timelines to ensure successful service delivery Develop and maintain documentation for service delivery processes and procedures Coordinate with other departments to ensure seamless service delivery Foster a culture of continuous improvement within the support team Ensure accurate and timely communication with clients regarding service issues and updates Track and report on key performance indicators KPIs related to service delivery Implement tools and technologies to enhance service delivery efficiency Conduct regular performance reviews and provide feedback to team members Stay updated on industry trends and best practices in service delivery management Ensure a proactive approach to problem solving and issue resolutionQualifications: Bachelors degree in Business IT or a related field Proven experience in service delivery management or a similar role Strong leadership communication and problem solving skillsInterested candidate pls share below details with update resume at surbhi.ojha@ltimindtree.comOverall Experience- Relevant Experience as Service Delivery Manager - Current Location - Preferred Location - Current Organization- Current CTC - Expected CTC - Notice Period - Offer in hand - Comfortable with Shift Timings -

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