Service Delivery Manager
3 weeks ago
Job Title: Service Delivery ManagerLocation: MysoreDepartment: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments.Key Responsibilities:- Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs. - Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues. - Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions. - Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement. - Conduct regular service reviews with clients and internal stakeholders. - Manage and mentor service delivery team members, fostering a culture of accountability and excellence. - Support project transitions, process improvements, and new service implementations. - Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. - Ensure compliance with organizational policies, procedures, and standards.Qualifications & Experience:- Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred). - 5–8 years of experience in service delivery, client management, or operations leadership roles. - Proven experience managing client relationships and large delivery teams. - Strong understanding of service delivery processes, SLAs, and quality management. - Excellent communication, leadership, and stakeholder management skills. - Analytical mindset with the ability to identify process gaps and implement improvements. - Proficiency in MS Office and service management tools (e.g., ServiceNow, Jira, etc.).Key Skills:- Client Relationship Management - Service Delivery & Operations Oversight - Team Leadership & Performance Management - Problem Solving & Decision Making - Continuous Process Improvement - Communication & Negotiation Skills
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Service Delivery Manager
3 weeks ago
New Delhi, India LTIMindtree Full timeJoin Us!!! We at LTI Mindtree hiring for Service Delivery Manager Education: Bachelors/Master's Degree in Computer Science or equivalent Minimum Experience: 8-16 years Notice Period: Immediate Joiners to 30 days Location: Mumbai Shift: Second shift (till 11PM IST)Mandatory Skills:Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...
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Service Delivery Manager
3 weeks ago
New Delhi, India AVASO Technology Solutions Full timePosition Title: Manager - Services Delivery Location: Mohali Shift – As per requirementPosition Overview: In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery...
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Manager Service Delivery
3 weeks ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Senior Service Delivery Manager
3 weeks ago
New Delhi, India SLK Full timeJob Title:Senior Delivery Manager – Managed Services Location: Bangalore Experience: Minimum 18 Years Employment Type: Full-Time Overview: We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients. The ideal candidate will bring over 18 years of experience in IT services,...
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SAP Service Delivery Manager
3 weeks ago
New Delhi, India Dairy Day Full timeAbout Dairy Day : Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-timeSAP Service Delivery Leadto...
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SAP Service Delivery Manager
3 weeks ago
New Delhi, India Dairy Day Full timeAbout Dairy Day: Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-time SAP Service Delivery Lead to...
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Service Delivery Manager
3 weeks ago
New Delhi, India ITC Infotech Full timeHi, We are hiring a Service Delivery Manager - IT Infrastructure for Bangalore, if interested please send me your profile to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC, Notice period to join.Job Overview: The IT Infrastructure Service Delivery Manager will be responsible for overseeing project execution, resource allocation, client...
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Senior Service Delivery Manager
3 weeks ago
New Delhi, India Ascendion Full timeWe’re Hiring: Service Delivery Manager (Java Delivery) Location: Bangalore Hybrid Experience: 14+ years Notice Period: Immediate to 15 Days Main Skills: Java/J2EE, Spring Boot, REST APIs, Microservices, Agile/Scrum Delivery, Service Delivery Management, Team Leadership, Client & Stakeholder Management, Cloud (AWS/Azure/GCP), DevOps (Jenkins, Docker,...
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Senior Service Delivery Manager
3 weeks ago
New Delhi, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
3 weeks ago
New Delhi, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
