Service Delivery Manager
20 hours ago
Job Title: Service Delivery ManagerLocation: MysoreDepartment: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments.Key Responsibilities:- Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs. - Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues. - Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions. - Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement. - Conduct regular service reviews with clients and internal stakeholders. - Manage and mentor service delivery team members, fostering a culture of accountability and excellence. - Support project transitions, process improvements, and new service implementations. - Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. - Ensure compliance with organizational policies, procedures, and standards.Qualifications & Experience:- Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred). - 5–8 years of experience in service delivery, client management, or operations leadership roles. - Proven experience managing client relationships and large delivery teams. - Strong understanding of service delivery processes, SLAs, and quality management. - Excellent communication, leadership, and stakeholder management skills. - Analytical mindset with the ability to identify process gaps and implement improvements. - Proficiency in MS Office and service management tools (e.g., ServiceNow, Jira, etc.).Key Skills:- Client Relationship Management - Service Delivery & Operations Oversight - Team Leadership & Performance Management - Problem Solving & Decision Making - Continuous Process Improvement - Communication & Negotiation Skills
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Service Delivery Manager
3 days ago
New Delhi, India LTIMindtree Full timeJoin Us!!! We at LTI Mindtree hiring for Service Delivery Manager Education: Bachelors/Master's Degree in Computer Science or equivalent Minimum Experience: 8-16 years Notice Period: Immediate Joiners to 30 days Location: Mumbai Shift: Second shift (till 11PM IST)Mandatory Skills:Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...
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Service Delivery Manager
1 week ago
New Delhi, India LTIMindtree Full timeJoin Us!!!We at LTI Mindtree hiring for Service Delivery ManagerEducation: Bachelors/Master's Degree in Computer Science or equivalentMinimum Experience: 8-16 yearsNotice Period: Immediate Joiners to 30 daysLocation: MumbaiShift: Second shift (till 11PM IST)Mandatory Skills: Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...
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Service Delivery Manager
21 hours ago
New Delhi, India AVASO Technology Solutions Full timePosition Title: Manager - Services Delivery Location: Mohali Shift – As per requirementPosition Overview: In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery...
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Manager, Service Delivery
1 week ago
New Delhi, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro.If you’re interested in learning more, please refer to the Job description below in this mail.Job Description:Job Title : Manager - Service...
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Senior Service Delivery Manager
22 hours ago
New Delhi, India SLK Full timeJob Title:Senior Delivery Manager – Managed Services Location: Bangalore Experience: Minimum 18 Years Employment Type: Full-Time Overview: We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients. The ideal candidate will bring over 18 years of experience in IT services,...
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Senior Service Delivery Manager
3 days ago
New Delhi, India Ascendion Full timeWe’re Hiring: Service Delivery Manager (Java Delivery) Location: Bangalore Hybrid Experience: 14+ years Notice Period: Immediate to 15 Days Main Skills: Java/J2EE, Spring Boot, REST APIs, Microservices, Agile/Scrum Delivery, Service Delivery Management, Team Leadership, Client & Stakeholder Management, Cloud (AWS/Azure/GCP), DevOps (Jenkins, Docker,...
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Service Delivery
1 week ago
New Delhi, India AVASO Technology Solutions Full timePosition Title - Associate Manager - Global Services Delivery Location - Bangalore/Mohali Shift : RotationalPosition Overview: In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines...
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MES Service Delivery Manager
21 hours ago
New Delhi, India 9NEXUS Full timeThis is a permanent work from home position from anywhere in India Notice period - less than 30 Days (Immediate joiners preferred)We’re seeking anMES Service Delivery Managerto oversee the delivery, support, and continuous improvement of Manufacturing Execution Systems across global manufacturing sites.Experience:-12 - 18 Years Key...
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Senior Service Delivery Manager
20 hours ago
New Delhi, India Infogain Full timeJob Description: (8-12 Years)Service Delivery Manager (SDM)will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-task, prioritize,...
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Senior Service Delivery Manager
3 days ago
New Delhi, India Smart Analytica Full timeSenior Delivery Manager — Data & AI (Technical)Location:Mumbai, India Experience:18+ years in IT Services, including10+ yearsacross Big Data, Cloud, and Analytics Company:Smart AnalyticaAbout Smart Analytica Smart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations...
