Service Delivery Manager

3 weeks ago

Delhi, India LTIMindtree Full time
Join Us
We at LTI Mindtree hiring for Service Delivery Manager
Education: Bachelors/Master's Degree in Computer Science or equivalent
Minimum Experience: 8-16 years
Notice Period: Immediate Joiners to 30 days
Location: Mumbai
Shift: Second shift (till 11PM IST)
Mandatory Skills:
Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & Mining
Job Summary:
The Service Delivery Manager will oversee the support team to ensure adherence to Service Level Agreements SLAs manage reporting and escalations and minimize backlog for tickets problems and tasks
Key Responsibilities:
Lead and manage the support team to deliver highquality service and meet SLAs
Develop and implement strategies to reduce backlog and improve ticket resolution times
Monitor and analyze service performance metrics generating regular reports for senior management
Handle escalations promptly and effectively ensuring timely resolution of issues
Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations
Conduct regular team meetings to review performance address challenges and plan improvements
Ensure compliance with company policies procedures and industry standards
Identify areas for process improvement and implement best practices
Provide training and development opportunities for support team members
Maintain strong relationships with clients stakeholders and team members
Manage resources budgets and timelines to ensure successful service delivery
Develop and maintain documentation for service delivery processes and procedures
Coordinate with other departments to ensure seamless service delivery
Foster a culture of continuous improvement within the support team
Ensure accurate and timely communication with clients regarding service issues and updates
Track and report on key performance indicators KPIs related to service delivery
Implement tools and technologies to enhance service delivery efficiency
Conduct regular performance reviews and provide feedback to team members
Stay updated on industry trends and best practices in service delivery management
Ensure a proactive approach to problem solving and issue resolution
Qualifications:
Bachelors degree in Business IT or a related field
Proven experience in service delivery management or a similar role
Strong leadership communication and problem solving skills
Interested candidate pls share below details with update resume at
Overall Experience-
Relevant Experience as Service Delivery Manager -
Current Location -
Preferred Location -
Current Organization-
Current CTC -
Expected CTC -
Notice Period -
Offer in hand -
Comfortable with Shift Timings -

  • Service Delivery Manager

    2 days ago

    New Delhi, India Vlookup Business Solutions Pvt Ltd Full time

    Job Title: Service Delivery ManagerLocation: MysoreDepartment: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...

  • Service Delivery Manager

    4 days ago

    New Delhi, India LTIMindtree Full time

    Join Us!!! We at LTI Mindtree hiring for Service Delivery Manager Education: Bachelors/Master's Degree in Computer Science or equivalent Minimum Experience: 8-16 years Notice Period: Immediate Joiners to 30 days Location: Mumbai Shift: Second shift (till 11PM IST)Mandatory Skills:Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...

  • Service Delivery Manager

    1 week ago

    New Delhi, India LTIMindtree Full time

    Join Us!!!We at LTI Mindtree hiring for Service Delivery ManagerEducation: Bachelors/Master's Degree in Computer Science or equivalentMinimum Experience: 8-16 yearsNotice Period: Immediate Joiners to 30 daysLocation: MumbaiShift: Second shift (till 11PM IST)Mandatory Skills: Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...

  • Service Delivery Manager

    2 days ago

    New Delhi, India AVASO Technology Solutions Full time

    Position Title: Manager - Services Delivery Location: Mohali Shift – As per requirementPosition Overview: In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery...

  • Manager, Service Delivery

    1 week ago

    New Delhi, India ReSource Pro Full time

    Greetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro.If you’re interested in learning more, please refer to the Job description below in this mail.Job Description:Job Title : Manager - Service...

  • Service Delivery Manager

    3 weeks ago

    Delhi, India LTIMindtree Full time

    Join Us!!!We at LTI Mindtree hiring for Service Delivery ManagerEducation: Bachelors/Master's Degree in Computer Science or equivalentMinimum Experience: 8-16 yearsNotice Period: Immediate Joiners to 30 daysLocation: MumbaiShift: Second shift (till 11PM IST)Mandatory Skills:Stakeholder Management, Benefits Management, Pursuit/ Proposal Management,...

  • SAP Service Delivery Manager

    11 hours ago

    Delhi, India Dairy Day Full time

    About Dairy Day : Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-time SAP Service Delivery Lead to...

  • Managed Services Client Delivery Manager

    4 weeks ago

    Delhi, India NTT DATA, Inc. Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...

  • Senior Service Delivery Manager

    2 days ago

    New Delhi, India SLK Full time

    Job Title:Senior Delivery Manager – Managed Services Location: Bangalore Experience: Minimum 18 Years Employment Type: Full-Time Overview: We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients. The ideal candidate will bring over 18 years of experience in IT services,...

  • Senior Service Delivery Manager

    4 days ago

    New Delhi, India Ascendion Full time

    We’re Hiring: Service Delivery Manager (Java Delivery) Location: Bangalore Hybrid Experience: 14+ years Notice Period: Immediate to 15 Days Main Skills: Java/J2EE, Spring Boot, REST APIs, Microservices, Agile/Scrum Delivery, Service Delivery Management, Team Leadership, Client & Stakeholder Management, Cloud (AWS/Azure/GCP), DevOps (Jenkins, Docker,...