Dhani - L1 Desktop Support Engineer - Mac/Windows OS
3 weeks ago
This job requires 50% travel within Bangalore. Therefore, only candidates who are open to traveling should apply.
Experience : 1 to 4 years
Job Requirement : Immediate
- Addressing user tickets regarding hardware, software, and networking
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Hands-on experience with Windows/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Knowledge of troubleshooting outlook and email problems
- Ability to perform remote troubleshooting and provide clear instructions.
- Responding to client support requests.
- Good communication skills in English
- Working knowledge in trouble shooting O365 / G-Suite
- Setting up meeting rooms for Video conferencing
- Installation and troubleshooting of End point security.
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