Customer Success Manager
2 days ago
About ZokoZoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard.We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some of the fastest-growing Shopify stores.We’re a profitable startup, backed by Y-Combinator, and growing thoughtfully. At Zoko, you won’t be a small cog in a giant machine - you’ll be part of a close-knit team that ships fast, learns faster, and is obsessed with customer success.About the roleAs an Onboarding Manager / CSM at Zoko, you’ll be the first real partner our customers work with after signing up. You’ll guide them through setting up their WhatsApp infrastructure, integrating Zoko into their operations, and driving product adoption during the first 90 days while solving real business problems for the customers.This role is part CSM, part trainer, part problem-solver. You’ll lead onboarding calls, explain how to best use Zoko, troubleshoot integration issues, and most importantly, build strong relationships from day one.Responsibilites- Own the first 90 days of the customer journey - from kickoff call to full product adoption - Conduct 3-4 onboarding calls per day via Google Meet or Zoom - Understand each customer’s business and tailor onboarding to their goals - Train users on how to use Zoko and WhatsApp in their D2C workflows - Troubleshoot setup/integration issues (Shopify, WhatsApp API, CRM tools, etc.) - Build strong trust with customers through clear, consultative communication - Act as the bridge between customer needs and product capabilitiesWhat are we looking for- 2+ years in a SaaS onboarding or customer success role - Strong communication skills, especially on video calls - Experience with tools like Shopify, WhatsApp Business API, or CRMs is a plus - Ability to handle light technical troubleshooting during onboarding - Fluent in English (Hindi is a plus) - Strong sense of ownership, hustle, and empathy - Comfortable working full-time from our Bangalore officeHow to ApplyRound 1 is a short AI interview to help us understand your experience and communication style. Only candidates who complete this step will be considered for further rounds.Complete your AI round from here before applying - https://beta.app.goodfit.so/jobs/zoko/Customer-Success-Manager?id=WplFjJ7u
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Customer Success Manager
2 days ago
New Delhi, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
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Customer Success Manager
1 week ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
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Customer Success Manager
1 week ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
4 days ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1)LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
1 week ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
4 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokens AtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
2 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAtColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
2 days ago
New Delhi, India Signzy Full timeCustomer Success ManagerLocation: Mumbai, Pune, and Navi MumbaiRole Type: HybridKnow Us Better:Signzy is a digital trust system. We provide identification, background checks, forgerydetection and contract management systems which enable contracting in a trustable,safe, legal, and convenient manner. Our biometric user authentication system andblockchain-based...
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Customer Success Manager
15 hours ago
New Delhi, India Recro Full timeDesignation - Partner Success Specialist Location - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
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Customer Success Manager
1 week ago
New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
