Customer Success Specialist

2 weeks ago


New Delhi, India Metaforms Full time

CTC : Upto 23 LPALocation: Bengaluru, IndiaFull-time | Immediate start preferredAbout MetaformsMetaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.We're building a team of high-agency, execution-first individuals who get things done.This is a high-impact, customer-facing business role at a startup that just raised $9M in Series A funding.You’ll work directly with our users, influence product, and drive outcomes fast.What we're looking for:- 1+ year of experience in a fast-moving role (CS, ops, product, growth, etc.) - Deep understanding of customer success principles, methodologies, and best practices. - Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with customers at all levels. - Experience with CRM and customer success platforms (e.g. Attio or Hubspot) - Customer-centric mindset with a passion for delivering exceptional customer experiences.You're probably someone who:- Cares deeply about outcomes, not just processes - Learns new tools just to get things done faster - Handles customer pressure with clarity and confidenceWhat you'll do:- Own customer relationships and their success - Work across functions — product, engg, ops — to unblock issues - Understand product deeply and advocate for user needs - Push projects across the finish line, again and againWhy join us:- Real ownership and visibility — no bureaucracy - Learn faster than you ever have beforeInterested? Apply here: https://forms.gle/1FxDatWZTi5dtwsw9



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