International Sales Account Manager

3 weeks ago

Madurai, Tamil Nadu, India OneXtel Full time

About OneXtel:

With experience of over Ten+ years and counting, OneXtel is a leading business communication solutions company with a core focus on integrated express telecommunication.

We specialize in developing dynamic products and services that drive scalable customer engagement for our clients, thereby helping them build brand loyalty to grow their business even in saturated marketplaces.

Our 300+ strong clientele is a testament to our expertise in enhancing business-customer connectivity which organically translates our products into one of the strongest touchpoints for our clients' brands.

Main Duties and Responsibilities

  • Manages Global Key Accounts
  • Identify, evaluate, and onboard new voice carriers to diversify the portfolio.
  • Maintain strong relationships with existing carriers and establish strategic partnerships.
  • Act as the main point of contact for carrier-related queries, issues, and negotiations.
  • Performs Business Case Analysis; manages, reviews and finalizes NDA's, contracts and bilateral commercial agreements associated with wholesale, international and carrier relations business
  • Capable of handling multiple carrier accounts day to day to reduce the buying cost.
  • Prioritization skills to meet deadlines and achieve revenue targets.
  • Increases revenues and margins in the wholesale voice business
  • Negotiates quarterly swap deals, implements, and follows up on execution
  • Establishes and maintains strong business relationships with wholesale telecom carriers (customers & suppliers)
  • Negotiates favourable rates with carriers
  • Achieves and exceeds sales targets
  • Manages all necessary studies, analysis and cost calculations
  • Work with finance teams to optimize cash flow and manage payment cycles.

Technical Knowledge

  • Familiarity with telecom protocols such as SIP, SS7, and SMPP.
  • Understanding of routing platforms and tools for voice and SMS.

Traffic and Quality Management

  • Monitor voice traffic to ensure optimal routing and cost efficiency.
  • Analyze performance metrics (e.g., ASR, ACD, delivery rates, latency) and ensure compliance with SLAs.
  • Collaborate with technical teams to address service quality issues and improve performance.

Main Requirements

  • Bachelor's degree in business administration, MIS, Marketing, Economics or related field.
  • 3-5 years' experience in Telecom Carrier Relations Management.
  • Fluency in English, both spoken and written.
  • Motivated, goal oriented, persistent and a skilled negotiator
  • Basic understanding and creation of Financial Models and profitability
  • Ability to analyze cost variances and trends
  • Proficient in all aspects of Microsoft Office applications.
  • Exceptional negotiation, problem solving and analytical skills.
  • Excellent communications skills, both verbal and written.
  • Ability to work in a fast paced environment.

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