Service Desk English + Arabic
3 days ago
About the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes. Client : LTIMINDTREE Job Type : CONTRACT Role: Service Desk English + Arabic Experience:3+ Years Work Location:Mumbai Payroll on :People Prime World Wide Notice :0 to 15 days Job Description : Primary Skill - Service Desk L1 to L1.5 with Arabic Language (co-ordinate with Collins for Spanish Interviers from LTIM side)Job description:Role Overview Job Description Service Desk L1 Engineer Required Communication skills English Arabic The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Customize configure desktop hardware to meet specifications and business standards Email account administration ie account creation and management and distribution lists on Office 365 Robust queue management ability User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when requiredCustomer FocusProviding timely and accurate resolution of technical issues experienced by the Users Excellent communication skills Must be able to demonstrate a customer first approach to support Identify and escalate severe issues which could cause production impact Natural aptitude for trouble shooting problem solving Have solid experience in a helpdesk or technical support environment Excellent skills on managing queues in service deskTechnical Skillset Good to KnowActive Directory Citrix O365 Microsoft Windows Mobile Operating Systems AndroidiOS SharePoint Knowledge of LaptopDesktopTablet issues VPN Troubleshooting Mobile Device Management Excel Reporting Good to haveRequired Background ExperienceAny Graduate 03 years in a service desk environment Hands on experience working in ITSM tools like Service Now Remedy etc
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Service Desk English + Arabic
3 days ago
Delhi, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Arabic Language Expert
2 weeks ago
Delhi, Delhi, India Flybunch Ventures Pvt Ltd Full time**Key Roles & Responsibilities**: - Must be responsible for handling all sales related interactions in Arabic language for Egypt Country. - Would be responsible for making outbound sales calls internationally in Arabic dominant countries - Presenting our business & demonstrating our products confidently with an energy to create leads - Handling client...
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk English+ Malay
2 weeks ago
Delhi, India People Prime Worldwide Full timeAbout Client :LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI, and...
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Service Desk Agent
3 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:- Should be customer centric and understand the Service Desk (SD) support function. - Candidate should be proficient in written and verbal English to provide the required IT services. - Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Agent
22 hours ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Arabic Content Writer
2 weeks ago
Dwarka, Delhi, Delhi, India Tech Archie Full timeArabic Content Writer or Arabic Translator Key Requirements Write and translate content that aligns with our brand and objectives Familiar to the SEO techniques and analyses researches to improve the visibility on search engine Must be able to create a user-friendly content with no grammatical or linguistic errors Collaborate with the team to ensure the...
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Service Desk English with Thai
2 weeks ago
Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
