Service Desk English + Arabic
3 days ago
About the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes.Client : LTIMINDTREEJob Type : CONTRACTRole: Service Desk English + ArabicExperience:3+ YearsWork Location:MumbaiPayroll on :People Prime World WideNotice :0 to 15 daysJob Description :Primary Skill - Service Desk L1 to L1.5 with Arabic Language (co-ordinate with Collins for Spanish Interviers from LTIM side)Job description:Role OverviewJob Description Service Desk L1 EngineerRequired Communication skills English ArabicThe ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end usersCorrectly logging incidents and faults categorizing and prioritizing them in line with team proceduresDiagnose and quickly resolve a wide range of Windows applications issuesGood troubleshooting knowledge on internet and VPN issuesWhen the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing SystemInstall upgrade support and troubleshoot for printers related computer hardwareKnowledge of Citrix and VPNCustomize configure desktop hardware to meet specifications and business standardsEmail account administration ie account creation and management and distribution lists on Office 365Robust queue management abilityUser account administration ie account creation and management and password resets on Active DirectoryFamiliarize end users on basic software hardware and peripheral device operation and solve basic queriesTake ownership and responsibility of queries issues and problems and document it in the ITSM ToolBasic knowledge of Networking Virtualization Mac OS Web Based and Installable applicationsGood understanding of computer systems mobile devices and other tech productsEfficiently manage technical escalationsGood knowledge on Incident ManagementStrong ability to quickly coordinate MIM tickets by engaging relevant resolver teamsProvide OnCall support at times when requiredCustomer FocusProviding timely and accurate resolution of technical issues experienced by the UsersExcellent communication skillsMust be able to demonstrate a customer first approach to supportIdentify and escalate severe issues which could cause production impactNatural aptitude for trouble shooting problem solvingHave solid experience in a helpdesk or technical support environmentExcellent skills on managing queues in service deskTechnical Skillset Good to KnowActive DirectoryCitrixO365Microsoft WindowsMobile Operating Systems AndroidiOSSharePointKnowledge of LaptopDesktopTablet issuesVPN TroubleshootingMobile Device ManagementExcel Reporting Good to haveRequired Background ExperienceAny Graduate03 years in a service desk environmentHands on experience working in ITSM tools like Service Now Remedy etc
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Service Desk English + Arabic
3 days ago
New Delhi, India People Prime Worldwide Full timeAbout the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Arabic Language Expert
2 weeks ago
Delhi, Delhi, India Flybunch Ventures Pvt Ltd Full time**Key Roles & Responsibilities**: - Must be responsible for handling all sales related interactions in Arabic language for Egypt Country. - Would be responsible for making outbound sales calls internationally in Arabic dominant countries - Presenting our business & demonstrating our products confidently with an energy to create leads - Handling client...
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Service Desk English+ Malay
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Delhi, India People Prime Worldwide Full timeAbout Client :LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI, and...
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Arabic Content Writer
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Dwarka, Delhi, Delhi, India Tech Archie Full timeArabic Content Writer or Arabic Translator Key Requirements Write and translate content that aligns with our brand and objectives Familiar to the SEO techniques and analyses researches to improve the visibility on search engine Must be able to create a user-friendly content with no grammatical or linguistic errors Collaborate with the team to ensure the...
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Service Desk English with Thai
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Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Turkish
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Delhi, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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[Urgent Search] Service Desk English+ Malay
2 weeks ago
Delhi, India People Prime Worldwide Full timeAbout Client : LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI,...
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Service Desk English with Thai
2 weeks ago
Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Delhi, Delhi, India TKG GLOBAL SERVICES Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionTKG GLOBAL SERVICES offers strategic solutions to address the rapidly changing business and accounting environments influenced by globalization and cloud technology. With over seven decades of operational experience in India and South Asia, our team of knowledgeable, accessible, and forward-thinking professionals provide comprehensive...
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Service Desk Analyst
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New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
