Service Desk English+ Malay
11 hours ago
About Client :LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI, and cybersecurity across various industries such as banking, healthcare, and manufacturing.Client : LTIMINDTREEJob Type : C2HJob role: Service Desk English+ MalayExperience: 3+YearsWork Location: Mumbai , Pune , ChennaiPayroll on : People Prime World WideNotice : 0 to 15 daysJob Description :Service Desk L1 EngineerRequired Communication skills English MalayThe ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end usersCorrectly logging incidents and faults categorizing and prioritizing them in line with team proceduresDiagnose and quickly resolve a wide range of Windows applications issuesGood troubleshooting knowledge on internet and VPN issuesWhen the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing SystemInstall upgrade support and troubleshoot for printers related computer hardwareKnowledge of Citrix and VPNCustomize configure desktop hardware to meet specifications and business standardsEmail account administration ie account creation and management and distribution lists on Office 365Robust queue management abilityUser account administration ie account creation and management and password resets on Active DirectoryFamiliarize end users on basic software hardware and peripheral device operation and solve basic queriesTake ownership and responsibility of queries issues and problems and document it in the ITSM ToolBasic knowledge of Networking Virtualization Mac OS Web Based and Installable applicationsGood understanding of computer systems mobile devices and other tech productsEfficiently manage technical escalationsGood knowledge on Incident ManagementStrong ability to quickly coordinate MIM tickets by engaging relevant resolver teamsProvide OnCall support at times when requiredCustomer FocusProviding timely and accurate resolution of technical issues experienced by the UsersExcellent communication skillsMust be able to demonstrate a customer first approach to supportIdentify and escalate severe issues which could cause production impactNatural aptitude for trouble shooting problem solvingHave solid experience in a helpdesk or technical support environmentExcellent skills on managing queues in service deskTechnical Skillset Good to KnowActive DirectoryCitrixO365Microsoft WindowsMobile Operating Systems AndroidiOSSharePointKnowledge of LaptopDesktopTablet issuesVPN TroubleshootingMobile Device ManagementExcel Reporting Good to haveRequired Background ExperienceAny Graduate03 years in a service desk environmentHands on experience working in ITSM tools like Service Now Remedy etc
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[Urgent Search] Service Desk English+ Malay
14 hours ago
Delhi, India People Prime Worldwide Full timeAbout Client : LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI,...
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Malay- Bahasa Customer Support
4 days ago
Delhi, Delhi, India Nexus pro services Full time**Job description** As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication,...
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Service Desk English with Thai
11 hours ago
Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English + Turkish
11 hours ago
Delhi, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English with Thai
14 hours ago
Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
11 hours ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
