Computronics - Senior Manager - CPE Recovery/Repair & Refurb Operations
4 weeks ago
Job Description - Senior Manager (CPE Recovery, Repair & Refurb Operations).Location : Gurgaon. Department : Operations / Asset Recovery & Refurbishment. Reports to : Head - Operations / Circle Lead. Role Overview:- The Senior Manager will be responsible for end-to-end management of Customer Premises Equipment (CPE) recovery, repair, and refurbishment operations.- The role involves building scalable processes to maximize recovery, ensure cost-effective repair/refurbishment, and re-deploy CPEs back into circulation, thereby reducing capex and improving operational efficiency. Key Responsibilities: CPE Recovery:- Drive overall recovery strategy and execution across circles/regions.- Ensure timely retrieval of CPEs from customers, partners, and field operations.- Monitor recovery KPIs, leakages, and risk cases, and implement corrective actions. Repair & Refurbishment:- Set up and manage repair/refurb facilities for CPEs (modems, routers, set-top boxes, ONTs, etc.- Define quality benchmarks for repair/refurbished units to ensure readiness for redeployment.- Collaborate with OEMs and authorized service centers for high-value repairs.- Track yield between recovered, repairable, and scrap units to minimize wastage.- Ensure EHS (environment, health, and safety) and e-waste compliance in scrapping/recycling. Operational Excellence:- Coordinate with warehouses, logistics, collections, and sales teams for smooth asset flow.- Implement automation and digital tracking for recovery-to-repair-to-redeployment lifecycle.- Optimize costs through vendor negotiations, repair efficiency, and recovery process improvement. Team & Vendor Management:- Lead a team of Assistant Managers, Executives, and external vendors/agencies.- Define SLAs, monitor vendor performance, and conduct regular audits of recovery/repair partners.- Mentor and develop internal teams to strengthen recovery and repair capabilities. Reporting & Compliance:- Publish MIS/dashboards on recovery and repair performance, asset turnaround, and financial savings.- Ensure strict adherence to compliance, audit, and company policies across all operations. Key Skills & Competencies:- Expertise in CPE recovery operations, repair/refurb processes, and asset lifecycle management.- Strong vendor/partner management and negotiation skills.- Knowledge of telecom hardware (ONTs, modems, routers, STBs, etc. ) and repair ecosystem.- Data-driven approach with advanced Excel/BI/reporting skills.- Strong leadership, escalation management, and cross-functional collaboration ability.- Understanding of e-waste norms and regulatory compliance. Qualifications & Experience:- Graduate/Postgraduate in Business, Operations, Supply Chain, or Electronics/Telecom - BE , BTECH will be preferred.- 10-15 years of overall experience, with 4-6 years in leadership roles in recovery/repair/asset management.- Experience in managing repair/refurb facilities and large-scale vendor operations is preferred. Key Performance Indicators (KPIs):- % of CPE recovery achievement vs. targets.- % of recovered units successfully repaired/refurbished and redeployed.- Reduction in new CPE procurement cost due to refurb deployment.- Yield ratio: Recovery - Repairable - Redeployment vs. Scrap.- Compliance adherence (audit/EHS/e-waste).- TAT for recovery-to-redeployment cycle. (ref:iimjobs.com)
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Gurugram, India Computronics Full timeKey Responsibilities:- Drive CPE recovery strategy and execution across multiple circles and regions.- Oversee repair and refurbishment facilities for telecom hardware such as modems, routers, ONTs, and STBs.- Define and maintain quality benchmarks; optimize yield and ensure e-waste compliance.- Achieve cost optimization through efficient recovery and repair...
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