Computronics - Assistant Manager - Telecom Supply Recovery & Partner Management
4 weeks ago
Job Title: Assistant Manager - CPE Recovery Location : Gurgaon (Head Office) Department : Operations / Asset Recovery Reports To : Manager / Head - CPE RecoveryRole Summary:- You will lead the mission of bringing back company-owned devices (CPE) from customers and partners. - Think of yourself as a guardian of assets, ensuring no modem is left behind, and every router returns to its rightful home Main Responsibilities:- Manage a recovery team and achieve monthly/quarterly targets. - Track and close pending CPE return cases on time. Coordinate with circle/warehouse/logistics teams for quick pick-ups. Analyze data and fix recovery gaps or high-risk cases. - Maintain accurate documentation and system records. Handle escalations and support customers/partners during recovery. Manage vendor/agency performance connected to recovery operations. - Share MIS and performance reports regularly with management. Ensure recovery processes follow company policies & compliance. Train and motivate team for better productivity. Skills Required. Good knowledge of CPE recovery/logistics/asset management. - Strong analytical and reporting skills (Excel, CRM tools). Excellent communication and stakeholder management. Problem-solving attitude and quick escalation handling. Ability to manage field teams and vendors. - Qualification & Experience : Graduate/Postgraduate in Business, Operations, or similar field. 5-8 years of experience in recovery/asset management/logistics (Telecom/ISP preferred). - Must have team management experience. Key KPIs. Recovery target achievement. Reduction in non-returned assets. - Turnaround time for recovery closure. Data accuracy in reports. Compliance adherence. (ref:iimjobs.com)
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Gurugram, India Computronics Full timeKey Responsibilities:- Drive CPE recovery strategy and execution across multiple circles and regions.- Oversee repair and refurbishment facilities for telecom hardware such as modems, routers, ONTs, and STBs.- Define and maintain quality benchmarks; optimize yield and ensure e-waste compliance.- Achieve cost optimization through efficient recovery and repair...
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Gurugram, India Computronics Full timeJob Description - Senior Manager (CPE Recovery, Repair & Refurb Operations).Location : Gurgaon. Department : Operations / Asset Recovery & Refurbishment. Reports to : Head - Operations / Circle Lead. Role Overview:- The Senior Manager will be responsible for end-to-end management of Customer Premises Equipment (CPE) recovery, repair, and refurbishment...
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