Renewal Specialist

5 days ago


New Delhi, India Denave Full time

Role & responsibilitiesLead Qualification & Prospecting- Lead a team of Enterprise Agreement (EA) Renewal Specialists, providing guidance, support, and performance feedback to achieve business objectives. - Develop and execute renewal strategies for both managed accounts and Top Unmanaged Accounts (UMA), expanding the overall customer footprint. - Coordinate with regional and global teams to ensure renewal excellence and growth across all assigned accounts.Customer & Account Engagement- Act as the primary contact for key enterprise customers and Top Unmanaged Accounts, establishing trusted relationships and ensuring renewal readiness. - Proactively identify renewal risks, renewal-ready opportunities, and potential expansion areas within target accounts. - Conduct strategic discussions with customers to communicate the Cybersecurity value proposition and align renewal roadmaps with their future business needs.Pipeline & Opportunity Management- Oversee the Enterprise Agreement renewals pipeline, ensuring forecasting accuracy and timely processing of all renewals. - Identify, qualify, and convert renewal opportunities within Top Unmanaged Accounts to achieve strong engagement and closure rates. - Track and report key metrics, including renewal conversion, revenue contribution, and upsell/cross-sell progress.Stakeholder Collaboration- Collaborate with Product Managers, Technical Account Managers, Partner Account Managers, and Customer Engineers to ensure customer satisfaction and business continuity. - Partner with Sales and Marketing teams to design targeted outreach campaigns aimed at activating and converting Top Unmanaged Accounts.Performance & Governance- Maintain data accuracy and hygiene across CRM systems and trackers, ensuring visibility into all renewal and account engagement activities. - Meet and exceed performance targets related to renewal conversion, net-new revenue, and customer expansion.Skills and Qualifications- Bachelors degree in Business, IT, or a related field; MBA preferred. - 7+ years of sales, renewals, or account management experience within the cybersecurity domain. - Proven track record in renewals management, account retention, and inside sales. - Demonstrated ability to engage with unmanaged or dormant accounts, driving conversion and revenue growth. - Strong understanding of Cybersecurity products and solutions. - Excellent communication, stakeholder management, and organizational skills. - High degree of ownership, self-motivation, and passion for customer success.Preferred Attributes- Familiarity with cybersecurity certifications such as CISSP, CISM, or vendor-specific credentials (e.g., Palo Alto Networks, Fortinet, Kaspersky). - Prior experience working with Managed Security Service Providers (MSSPs) or global cybersecurity vendors'If interested kindly reach out atsharma.ayushi@denave.com


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