Senior Manager

4 weeks ago

Gurgaon, Haryana, India AMH Services Private Limited Full time

Job primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function.

The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and Management & Foster strong team relationships and interdepartmental collaboration.

- Provide training, conduct appraisals, and manage performance issues.

- Address errors and ensure adherence to company procedures.

Resource & Support


- Ensure adequate staffing in the control room, especially during peak times.

- Escalate support needs and be available for additional duties as & Respond promptly to customer queries via email or phone.

- Keep clients updated on temporary/ad-hoc work and scheduling issues.

- Escalate complaints and unresolved issues to relevant departments.

- Ensure proper handovers between shifts and accurate documentation of issues.

Performance Monitoring & Track lateness, attendance, and sickness; report trends to Regional Operations Managers.

- Coach officers on proper use of the auto booking-on system.

- Send weekly ad-hoc work reports to relevant managers.

Supplier Maintain relationships with approved suppliers.

- Keep supplier contact lists updated and monitor geographical coverage gaps.

Quality & Ensure adherence to the companys Quality Management System.

- Comply with health & safety legislation.

- Ensure access to up-to-date Assignment Instructions and Risk Assessments.

Skills And Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

- Overall, 10-12 years of work experience in managing a control/command room business environment.

- Experience in control room and management within a 24-hour environment.

- Weekend team supervision required as its a 24/7 delivery service operations.

- Flexibility.

- 100% Work from Office.

- Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.

- Proficiency in Timegate.

- Strong communication, interpersonal and leadership skills.

- Familiarization with UK, British accent and cultural nuances.

- Trained in UK, US communication style and cultural etiquette.

- Manage time sensitive tasks and multitask.

- Client facing role.

- Strong leadership and team development skills.

- Proactive problem-solving and decision-making abilities.

- High attention to detail and organizational skills.

- Strong computer literacy.

- Commitment to client satisfaction.

- Responsibility to oversee ~ 20-50 Team Members, spread across different accounts.

- The preferred candidate should be from Gurgaon location or willing to relocate.

Must have skills:


- Strong leadership & Team Development.

- Manage time sensitive tasks.

- Client communication.

- Reporting & Review Management.

- Decision making abilities.

- UK, EU, US based client project delivery.

- Team building & development.

- Strong resource planning.

- Ownership & Accountability.

- 24/7 Business Operations alignment.

- SLA, KPI design & delivery.

Good to have skills:


- 24/7 Business Operations Delivery.

- Rotational Shift Planning & Supervision.

(ref:iimjobs.com)

  • Deputy Manager – IT/IS

    3 days ago

    Gurgaon, Haryana, India Senior Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Product Manager

    3 days ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    About Antara Ageasy(Max Group Company) Antara Ageasy, a brand by the Max Group, is Indias first holistic marketplace for senior care products & services. From mobility aids to health and wellness essentials, we empower seniors and caregivers with thoughtfully curated, highquality solutions delivered right to their doorstep. Antara is pioneering integrated...

  • Senior UI/UX Designer

    3 days ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Antara AgeasyAntara Ageasy, a brand by the Max Group, is India's first holistic marketplace for senior care products & services. From mobility aids to health and wellness essentials, we empower seniors and caregivers with thoughtfully curated, high-quality solutions delivered right to their doorstep.Antara is pioneering integrated senior care in India...

  • Executive/Sr. Executive Product Quality

    2 days ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About Us: About the Organization Who we are?Max Group is a leading Indian multi-business conglomerate with interests in the Life Insurance, Healthcare, Real Estate and Senior Care industries.Launched in 2013, Antara is a 100% subsidiary of Max India. It is pioneering the concept of Age in Place for people over 55 years of age, by developing Senior Living...

  • Senior Manager

    1 day ago

    Gurgaon, Haryana, India Precision Asset Solutions Pvt ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We're Hiring – Manager / Senior Manager (Asset Leasing – Business Development)Location: Gurugram (Sikandarpur) / BengaluruPrecision Asset Solutions Pvt. Ltd. | Function: Asset LeasingAre you a growth-driven professional with a passion forcorporate leasing and business development?We're looking for aManager / Senior Managerto lead and expand our corporate...

  • Senior Manager

    2 days ago

    Gurgaon, Haryana, India Medanta Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Work days:6 daysLocation:GurgaonWe are looking to hire exceptionally motivated and talented professionals to join ourLegal teamat senior positions.Roles & Responsibilities:Efficient Contracts Management:Drafting, reviewing and negotiation of various contracts including but not limited to Non-Disclosure Agreements, Lease Agreement, Leave and License...

  • Senior Manager

    1 day ago

    Gurgaon, Haryana, India 88gravity Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Seeking a Senior Manager – Digital Marketing (10+ yrs, 7+ in agencies) in Gurgaon. Lead client strategy, SEO, Paid Media, Content & Analytics. Drive growth, mentor teams, and manage key accounts. Salary no bar for right candidate. Join in 2–3 months.

  • Manager/Senior Manager

    4 weeks ago

    Gurgaon, Haryana, India Kantar Full time

    Role Purpose:The Quantitative Researcher Manager/Senior Manager will be a strategic partner to clients, providing data-driven, innovative, and commercially impactful solutions to complex business challenges. This role demands expertise in quantitative research methodologies, client relationship leadership, and the ability to translate consumer insights into...

  • Senior Manager

    4 weeks ago

    Gurgaon, Haryana, India Crescendo Global Full time

    Senior Manager - Operations - Issuance - Insurance Sector - 10 Years - Gurgaon Location - Gurgaon We are looking for a dynamic Senior Manager - Operations to lead end-to-end issuance fulfillment of new business across life insurance operations This role is ideal for professionals with strong expertise in WIP management stakeholder engagement data...

  • Senior IT Manager

    3 days ago

    Gurgaon, Haryana, India PROCDNA ANALYTICS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About ProcDNA : ProcDNA is a global consulting firm focused on establishing Commercial Analytics and Technology solutions for life science firms. We work side by side with our clients, partnering to achieve their goals. Our people bring in a strong blend of design thinking, the latest technology and client -centric approach to create a lasting impact. We...