Support Engineer
4 weeks ago
Description :Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We are seeking a skilled Support Engineer to be the first line of defence for ensuring the reliability, availability, and performance of our databases, services, and trading support systems. You'll not only monitor, troubleshoot, and resolve production issues, but also build automation, improve observability, and drive long-term stability of mission-critical systems. You'll work closely with developers, traders, and infrastructure teams to triage issues, manage deployments, and continuously improve operational workflows. The ideal candidate will possess a strong background in technical support, with a passion for problem-solving and a commitment to :- Monitor production services and respond quickly to alerts, incidents, and outages to ensure smooth operation and minimal downtime.- Monitor trading systems and infrastructure.- Triage issues across trading support services, databases, and infra; escalate and coordinate with the right owners, and drive root-cause analysis and ensure fixes are implemented for long-term stability.- Serve as the first line of defence for trading operations.- Proactively identify, address recurring issues, and build automation to reduce manual intervention.- Improve observability by enhancing monitoring, logging, and alerting systems.- Develop and maintain operational runbooks and SLO/SLA metrics.Requirements :- Possess a degree in a highly analytical field, such as Engineering, Mathematics, or Computer Science.- Up to 2 years of experience in Python, Shell/Bash scripting.- Experience with Linux and shell online tools.- Hands-on experience with databases (SQL, NoSQL).- Strong problem-solving and analytical skills.- Excellent communication skills.- Ability to remain calm and analytical under production pressure.- Familiarity with monitoring/alerting stacks (Prometheus, Grafana, ELK, etc. )- Familiarity with distributed messaging (Kafka) and caching systems (Redis).- Experience with CI/CD pipelines and deployment automation.- Prior experience in a support, SRE, or production engineering role. (ref:hirist.tech)
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Product Support Engineer
19 hours ago
gurugram, India Weekday AI Full timeThis role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...
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Lead Support Engineer
2 weeks ago
Gurugram, Gurugram, India Graviton Research Capital LLP Full timeJob Description About Graviton Research Capital Graviton Research Capital is a cutting-edge high-frequency trading (HFT) firm that merges technology, quantitative research, and advanced algorithms to trade across financial markets. Our world-class technologists, researchers, and traders collaborate to push the limits of what's possible in automated trading....
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Technical Support Engineer
3 weeks ago
Gurugram, India Birdeye Full timeKey Responsibilities :- Deliver high-quality technical support to global customers using voice, chat, and email channels.- Troubleshoot and resolve customer-reported issues related to SaaS products and integrations.- Utilize tools like Kibana, Postman, CURL, REST clients, FTP clients, and Jira to analyze and debug technical issues.- Execute and interpret...
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Technical Support Engineer
6 hours ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
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Cloud Support Engineer
7 hours ago
Gurugram, India Milliman Full timeJob Summary The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services - IT (GCS IT)...
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ERP Support Engineer
4 weeks ago
Gurugram, India Smart Source Full timeResponsibilities :Application Support & Maintenance : - Collaborate with business associates and the ERP Vendors of Farvision, In4Velocity, etc to maintain, enhance, and troubleshoot ERP application, ensuring seamless operation across all modules. Business User Support : - Provide comprehensive support to users across various departments including Sales &...
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Production and Support Engineer
2 weeks ago
Gurugram, India Girnar Insurance Brokers Full timeJob Description Job Summary: - We are seeking a detail-oriented and proactive Production Support Engineer to join our team. - The ideal candidate will be responsible for end-to-end production support, including issue - analysis, root cause identification, and resolution. This role involves close coordination with - development, support teams, and external...
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Frontline PS Support Engineer
6 hours ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different...
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Regional Product Support Engineer
6 hours ago
Gurugram, India Sidel Full timeRegional Product Support Engineer Contract Type Permanent Country INDIA Location Gurgaon Your opportunity Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in...
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Product Support Engineer
5 hours ago
Gurugram, India Weekday AI Full timeThis role is for one of Weekday’s clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-time Requirements As an L2 Product Support Engineer , you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets ,...