Technical Support Engineer
4 days ago
Key Responsibilities :- Deliver high-quality technical support to global customers using voice, chat, and email channels.- Troubleshoot and resolve customer-reported issues related to SaaS products and integrations.- Utilize tools like Kibana, Postman, CURL, REST clients, FTP clients, and Jira to analyze and debug technical issues.- Execute and interpret MySQL queries for root cause analysis.- Handle support tickets end-to-end with attention to detail, clear communication, and a sense of urgency.- Maintain accurate documentation of issues, solutions, and best practices.- Collaborate with cross-functional teams including Engineering, Product, and Customer Success to escalate and resolve customer concerns.- Proactively identify areas of improvement in processes, customer communication, and documentation.- Participate in shift rotations covering US Central Time Zone hours, including weekend and holiday coverage as needed.Requirements (Must Have) :- 5+ years of overall experience, including 1-2+ years in a SaaS-based product company supporting international clients.- Proven customer-facing experience providing technical support to English-speaking customers.- Proficiency in using HTML, running API calls using CURL, and working with tools like REST Client, Postman, Kibana, Jira, FTP clients.- Strong problem-solving and troubleshooting skills with a customer-first mindset.- Ability to read, write, and speak fluent English with excellent interpersonal and communication skills.- Hands-on experience writing and executing MySQL queries.- Strong phone etiquette, time management, and work ethic.- Bachelors degree in Computer Science, BCA, MCA, Information Systems, or Engineering, or equivalent practical experience.Preferred Qualifications (Good to Have) :- Experience with upselling or cross-selling in a customer support environment.- Familiarity with Webhook and API integrations (e.g., Zapier).- Working knowledge of e-commerce platforms and payment systems such as PayPal, Stripe, CyberSource, etc.- Previous experience supporting merchant or transactional systems is a plus (ref:hirist.tech)
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Technical Support Engineer
4 weeks ago
Gurugram, Gurugram, India LENS Corporation Full timeJob Description About Us LENS Corporation is a growing deep-tech startup buildingAI-driven and cloud-native solutions. We deliver high-performance products for enterprises and government clients, and our technical support team plays a crucial role in ensuring reliability, customer success, and smooth deployments. Role Overview We are seeking aTechnical...
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Technical Support Engineer
1 week ago
Gurugram, India Snapmint Full timeWhat You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal...
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Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities: • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
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Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
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Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
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Technical Support Engineer
3 weeks ago
Gurugram, India Llp S3bglobal Technologies Full timeJob Description Requirements: Must Have: - Customer-facing experience providing technical and customer support to English-speaking clients - Proficiency with HTML, running API calls using CURL and REST client tools such as Postman - Experience using Kibana, Jira, and FTP clients for troubleshooting and issue tracking - 1 to 2+ years working in SaaS-based...
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Gurugram, India Logixgrid Technologies Pvt. Ltd. Full timeWe are seeking a skilled Technical Support and DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and...
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T2 Technical Support Engineer
4 weeks ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global...
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T2 Technical Support Engineer
4 weeks ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients,...
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Coralogix - Technical Support Engineer- DevOps
4 weeks ago
Gurugram, India Nexthire Full timeRole - Technical Support Engineer - DevOps Experience - 4+ Years Location - Gurgaon About the position We are looking for a Technical Support Engineer to join our highly experienced global team. The Tech support role embodies the critical intersection of technical expertise and a focus on customer...
