Technical Support Engineer
4 weeks ago
What You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal teams.- Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.- Document recurring issues, create FAQs/knowledge base articles, and recommend improvements.- Monitor dashboards/alerts and proactively flag system issues before they impact users.- Provide guidance to merchants on best practices during setup, testing, and post-launch.What We're Looking For :- Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus).- Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging.- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech/payment systems preferred.- Ability to write/read SQL queries for troubleshooting data-related issues.- Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders.- Customer-first mindset with the ability to handle pressure and prioritize issues. (ref:hirist.tech)
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Technical Support Engineer
4 weeks ago
Gurugram, India Birdeye Full timeKey Responsibilities :- Deliver high-quality technical support to global customers using voice, chat, and email channels.- Troubleshoot and resolve customer-reported issues related to SaaS products and integrations.- Utilize tools like Kibana, Postman, CURL, REST clients, FTP clients, and Jira to analyze and debug technical issues.- Execute and interpret...
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Gurugram, India C G Vak Softwares & Exports Limited Full timeDescription : Role & Responsibilities :As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. Youll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability,...
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Technical Support Engineer
7 days ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
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Technical Support Engineer
2 weeks ago
Haryana, Gurugram, India Think Future Technologies Full time ₹ 3,00,000 - ₹ 9,00,000 per yearWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners...
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Head of Technical Support
5 days ago
Gurugram, India Talentxo Full timeDescription :Role & Responsibilities :As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. Youll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability,...
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Gurugram, India Nexthire Full timeRole - Technical Support Engineer - DevOps Experience - 4+ Years Location - Gurgaon About the position We are looking for a Technical Support Engineer to join our highly experienced global team. The Tech support role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping...
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Technical Support Engineer
1 week ago
Gurugram, India Cms It Services Private Limited Full timeJob Description - Help Desk Services - Call Management - Ticket Closure within SLA - Technical Support Services - L1 & L2 Technical support for OS & application. - Installation & troubleshooting software on the desktop & server - OS Installation & troubleshooting - Performing IMAC (Install, Move, Add, Change) - On-going end user support - Virus Control,...
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LogixGRID - Technical Support & DevOps Engineer
3 weeks ago
Gurugram, India Logixgrid Technologies Pvt. Ltd. Full timeWe are seeking a skilled Technical Support and DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and...
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Head of Technical Support
3 days ago
Gurugram, Gurugram, India Ginesys Full timeJob Description Head of Technical Support - As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. You'll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility,...
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Technical Support Executive
6 days ago
Gurugram, Sriperumbudur, India Venpa Staffing Full time ₹ 8,00,000 - ₹ 12,00,000 per yearExecutive Technical Support (Mechanical)Locations:Sriperumbudur (Chennai)GurgaonExperience: 2 - 5 YearsQualification: B.E / B.Tech MechanicalRole:We are looking for a Mechanical Technical Support Engineer with strong expertise in application engineering and product support for Geared Motors, Industrial Gearboxes, and Mechanical Power Transmission Equipment....
