
Technical Support Engineer
3 weeks ago
What You'll Do :
- Act as the first line of technical troubleshooting for Snapmint's merchants and customers.
- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.
- Debug API calls, review logs, and provide structured insights to merchants and internal teams.
- Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.
- Document recurring issues, create FAQs/knowledge base articles, and recommend improvements.
- Monitor dashboards/alerts and proactively flag system issues before they impact users.
- Provide guidance to merchants on best practices during setup, testing, and post-launch.
What We're Looking For :
- Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus).
- Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging.
- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech/payment systems preferred.
- Ability to write/read SQL queries for troubleshooting data-related issues.
- Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders.
- Customer-first mindset with the ability to handle pressure and prioritize issues.
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