Technical Support Engineer

Key Responsibilities :- Deliver high-quality technical support to global customers using voice, chat, and email channels.- Troubleshoot and resolve customer-reported issues related to SaaS products and integrations.- Utilize tools like Kibana, Postman, CURL, REST clients, FTP clients, and Jira to analyze and debug technical issues.- Execute and interpret...

What You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal...

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding  customers, partners and...

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding  customers, partners...

Role - Technical Support Engineer - DevOps Experience - 4+ Years  Location - Gurgaon About the position  We are looking for a Technical Support Engineer  to join our highly experienced global team. The Tech support role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping...

We are seeking a skilled Technical Support and DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and...

Incident & Ticket Management :- Own end-to-end L3 technical support governance across Ginesys One products (ERP, POS,OMS, etc.)- Ensure customer issues are responded to and resolved within defined SLAs- Drive prioritization, root cause resolution, and engineering coordination across product teams- Personally manage and de-escalate high-severity issues with...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

This role is for one of Weekday's clientsMin Experience: 5 yearsLocation: GurgaonJobType: full-timeRequirementsAs an L2 Product Support Engineer, you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting...

Description :Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We are seeking a skilled Support Engineer to be the first line of defence for ensuring the reliability, availability, and performance of our databases, services, and trading support systems. You'll not only monitor, troubleshoot,...