Senior Associate, Global Technical Support
10 hours ago
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.How You Will Contribute:Provide system-level post-sales support for Ciena's customer base, including testing, troubleshooting, and remote technical support for Ciena products.Deliver remote technical support 24x7 as required, including on-call duty during evenings and weekends.Offer on-site support to customers, addressing network planning, deployment, and technical design issues.Collaborate with design and supply chain teams to address field issues and escalate incidents to senior engineers when necessary.Utilize debug tools and lab research to aid in resolving technical problems and recover information for escalation.Create, review, validate, and publish required documents such as MOP/ISB/FSB.Contribute to the knowledgebase (KCS) and train newly hired Technical Support Engineers. The Must Haves:Bachelor's degree in a technical field (e.g., Engineering, Computer Science) or equivalent combination of education and experience, with 3–5 years of related experience.Solid understanding of fiber optic transport and/or switching equipment operations.Proven problem-solving expertise in SONET/SDH equipment, Carrier Ethernet equipment, or associated fiber optic facilities.Basic knowledge of OTN (Optical Transport Network) and related technologies.CE-A (Carrier Ethernet-Associate) and OC-A (Optical Communications-Associate) certifications.Proficiency with office software applications, including Microsoft Outlook, Word, and Excel. Nice to Haves:Experience in a technical support role with an equipment vendor in the telecom industry.Familiarity with Element Management or Network Management systems.Expertise in data communications protocols, including Ethernet and IP networks.Experience with UNIX and SUN/Oracle systems.Knowledge of DWDM, Carrier Ethernet protocols, and other switching/transport concepts.Proficiency with optical and protocol testing equipment.Strong customer focus and relationship-building skills. #LI-MP2Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
-
Senior Associate, Global Technical Support
8 hours ago
Gurugram, India Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
-
Associate / Senior Associate
6 hours ago
Gurugram, India Deallus Full timeAssociate / Senior Associate About Deallus Deallus is private-equity owned management consulting firm operating across the global life sciences sector with a legacy in competitive and strategic intelligence. We empower clients to achieve competitive advantage through generation of strategic intelligence and actionable insights. Our strength is unrivalled...
-
Delhi, Gurugram, Jaipur, NCR, India KC Global Edutech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearthe Job Description: Assurance Associate Hiring for a Global Consulting Firm for their Assurance practice. Position Summary:Looking for an associate to provide assurance services. As part of the Assurance Team, you will be carrying out routine substantive and controls-based procedures from the office(s) supporting the audit clients, mostly based in the...
-
Edm Associate Product Support
1 week ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 S&P Global Market Intelligence **The Team**: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM)...
-
Senior Associate-Support Specialist
6 hours ago
Gurugram, India Genpact Full timeReady to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...
-
Senior Associate
7 hours ago
Gurugram, India Vialto Partners Full timeJob Description The tasks, roles and responsibilities pertaining to the job role of an Assistant Manager will include the following: Interacting with senior expatriate assignees and middle management client contacts on day to day matters. Reviewing and finalising the tax computations - withholding tax computation, advance tax etc. Reviewing individual tax...
-
Senior Associate
6 hours ago
Gurugram, India Delhivery Full timeSenior Associate – FulfillmentWe are looking for an experienced Associate with 2+ years of experience, and who can work and deliverFC engineering projects Pan India.Education QualificationB.Tech/B.E. in Mechanical/Electrical/Civil from any premier institute.Roles & Responsibility Fulfillment center launch New client process understanding and smooth...
-
Gurugram, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
-
Tax Associate
7 hours ago
Gurugram, India Vialto Partners Full timeJob Description The tasks, roles and responsibilities pertaining to the job role of an Associate will include the following: ● Conducting tax briefings ● Preparing and reviewing of tax computations - withholding tax computation, advance tax etc. ● Preparing, reviewing and filing individual tax returns ● Assisting in advisory projects including...
-
Associate, Loan Platforms Support
6 days ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **About the Role**: **The Team**: ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the syndicated loan market. Through a unique combination of experienced personnel and electronic processing, hardware, and software, ClearPar has built...