ERP Support Engineer

2 weeks ago

Gurugram, India Smart Source Full time

Responsibilities :Application Support & Maintenance : - Collaborate with business associates and the ERP Vendors of Farvision, In4Velocity, etc to maintain, enhance, and troubleshoot ERP application, ensuring seamless operation across all modules. Business User Support : - Provide comprehensive support to users across various departments including Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration.- This includes resolving issues, providing training, and offering remote assistance. Business Analysis : - Gather, analyze, and document business requirements and processes to identify areas for improvement and optimization within the ERP system. Reporting & Analytics : - Generate and distribute periodic reports based on statistical analysis of data from various timeframes.- Prepare specific reports as requested by management. Team Management & Supervision : - Effectively supervise and mentor a team, providing solutions to resolve application issues by coordinating with multiple OEMs/Vendors team. Client Onboarding : - Register new real estate clients under ERP system, configuring and migrating client data as needed.- Provide comprehensive training and support to clients. (ref:hirist.tech)

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